Field Sales Administrator

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents

• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts

• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge

• Generous discounts on outdoor gear, apparel, rental cars, etc.

• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more

• 401(k) plan with generous company match

• Paid parental leave of up to 6 weeks for eligible employees

• Commuter benefits (Denver employees only)

• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

POSITION SUMMARY

As a leader in the Ski Industry, Alterra Mountain Company is seeking a highly motivated, experienced, and knowledgeable professional to join our team as a Field Sales Administrator. The ideal candidate will have experience in resort sales, a strong understanding of the North American ski industry and outdoor recreation market, and a passion for supporting high-performing sales teams. This role serves as a key point of contact for the Field Sales team, providing administrative support, operational expertise, and valuable industry insights to help drive sales success. As a representative of Alterra Mountain Company, the Field Sales Administrator will play an important role in fostering strong internal partnerships and supporting the team's overall objectives.

Among other responsibilities, the Field Sales Administrator will demonstrate exceptional organizational skills and attention to detail while managing a variety of daily operational and administrative functions. This includes building and maintaining strong relationships within the outdoor industry, supporting sales events, providing responsive and thoughtful customer service, managing contracts and invoicing processes, assisting in the development and execution of sales initiatives, and overseeing the day-to-day procedures required to support successful group, and wholesale sales programs. The ideal candidate will be proactive, collaborative, and committed to delivering operational excellence in support of the Field Sales team and broader business objectives.

Responsibilities and Duties

Core Responsibilities

• Serve as a primary point of contact for Ikon Pass Domestic Wholesale partners and accounts.
• Act as the primary liaison between the Sales team and third-party partners regarding contracts, invoicing, and payment terms.
• Provide administrative and customer support for Ikon Pass Group Sales and International Sales, including management of shared email communications and inquiries.
• Compile, monitor, and analyze weekly wholesale sales performance using promotional code tracking and reporting tools.
• Collaborate with third-party partners and our contact center to resolve customer service issues and ensure a seamless customer experience.
• Support and attend Field Sales events, including travel as required.
• Provide weekend support for sales and event operations as needed.
• Develop, maintain, and strengthen relationships with existing and prospective industry partners.
• Develop a strong understanding of Alterra Mountain Company's operations, strategic goals, and vision to effectively support sales objectives and business initiatives.
• Utilize Delphi and other sales systems to accurately manage and track corporate, group, and wholesale sales opportunities and bookings.
• Demonstrate sound judgment, initiative, and problem-solving skills while supporting day-to-day sales operations.
• Identify opportunities to improve processes, enhance operational efficiency, and support the overall success of the Field Sales team.

Day to Day Duties

• Maintain regular communication with industry partners, customers, Field Sales and International Sales team members to support sales initiatives and business objectives.
• Coordinate meetings, travel arrangements, and marketing material to ensure efficient team operations.
• Communicate directly with customers and partners regarding Ikon Pass sales, programs, and related inquiries as needed.
• Prepare, maintain, and distribute sales reports, performance tracking, and other business-related reporting in a timely and accurate manner.
• Assist the Field Sales Director with departmental administration, project coordination, invoicing, and operational support.
• Manage day-to-day administrative tasks and processes to ensure the effective execution of Field Sales programs and initiatives.

Qualifications and Skills

Education:

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred

Experience:

Minimum of three years of experience in an administrative, sales support, customer service, or related role within a professional business environment. Experience supporting a sales organization is strongly preferred. An equivalent combination of education, training, and experience will also be considered.

Knowledge, Skills, and Abilities:

·       Strong desire to learn, adapt, and continuously develop professionally.

·       Excellent communication, interpersonal, and relationship-building skills.

·       Ability to establish rapport and maintain positive relationships with customers, partners, and industry stakeholders.

·       Demonstrated ability to support sales initiatives and contribute to achieving revenue goals.

·       Strong customer service orientation, with the ability to effectively address concerns and resolve issues in a professional manner.

·       Proven organizational, problem-solving, and critical-thinking abilities.

·       Ability to prioritize multiple projects, manage competing deadlines, and work independently in a fast-paced environment.

·       Demonstrated leadership potential, with a willingness to take initiative, collaborate effectively, and continuously improve leadership capabilities.

·       Positive attitude, patience, adaptability, and a team-first mindset.

·       Experience marketing, communicating, and driving business results with diverse audiences and emerging markets in an inclusive and culturally competent manner.

·       Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

·       Experience with CRM, sales, and customer service platforms such as Dynamics 365 (D365), RTP, AMP, inContact, Delphi, or similar systems preferred.

·       Comfortable learning and utilizing various technologies, software applications, laptops, tablets, and other business tools required to support sales operations.

Preferred Industry Experience:

·       Knowledge of the ski, outdoor recreation, hospitality, tourism, or travel industries is highly desirable.

·       Familiarity with Ikon Pass products, resort operations, and the North American ski industry is a plus.

The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base hourly pay range: $24.04 - $33.65 per hour.

Application Deadline: This position is open and still accepting applications.

Alterra Mountain Company and its affiliates are equal opportunity employers.