Field Sales Supervisor

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

This position leads a geographically assigned team of Residential Market Development Account Executives in Door-to-Door Sales activity. Responsible for leading and managing the daily operations that sells to prospective residential customers offering best-in-class services and supporting goals of new customers.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Account Executives.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Account Executives.
• Identify knowledge and training gaps within the Residential Connectivity Sales Account Executives and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Cable One & Family Brands Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Account Executives
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Cable One & Family Brands product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required Qualifications

• Ability to read, write, speak, and understand English Language.

• Excellent communication, interpersonal and organizational skills

• Possess strong technical and computer skills.

• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.

• Ability to work outside for extended periods in any season and/or during inclement weather.

• 5+ years’ of Outside Residential Sales or related work experience

• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

• Must be able to work non-traditional work hours such as evenings and weekends.

• Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance.

• Ability to complete documentation accurately.

Preferred Qualifications

• Preferred Skills/Abilities and Knowledge
• Knowledge of Direct Sales practices
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services
• Preferred Related Work Experience and Number of Years
• Sales Supervisory experience preferred - 0.5+

Working Conditions

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required.
• Bachelor´s degree in business or marketing, or equivalent work experience.

Core Competencies    

• Committed: Values every customer, while working hard to keep their business and support our communities.    

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.    

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.    

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.    

Benefits 

Sparklight appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:    

• Medical, dental, and vision plans – start when you start!    

• Life insurance (self, spouse, children)   

• Paid time off (vacation, holiday, and personal/sick days)    

• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection   

Additional Perks     

• Tuition reimbursement (up to $5,250 on 1st year)    

• Up to seventy-five dollars a month towards cable and internet services    

• Annual community support to various organizations across the U.S.    

• Associate recognition & awards programs   

• Advancement opportunities    

• Collaborative work environment    

Our Commitment   

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.    

Sparklight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.   
   

Pre-hire Processes   

Sparklight is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.    

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