• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs.

• Assist more experienced field engineers with equipment installation.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Maintain a calm and professional demeanor in high stress and customer service environments.

• Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Complete all planned Quality, EHS & Compliance.

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Must have and maintain a valid Driver's License.

• Willingness to travel for training.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

• Technical capabilities in (CT and/or MR).

Special Physical Requirements:

• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.