By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

FSE JOB DESCRIPTION

Field Service Engineer

You are a Service Engineer to provide service and support to current and future customers who utilize ProteinSimple’s instruments and service for Japan area. You are a key member of a team of service engineers responsible for providing service support for all ProteinSimple instruments throughout Japan. The work will include not only maintain, install, train on and repair but also include selling service contract, preparing manuals and technical documents and so forth.

Key responsibilities

• Provide high level service activities including on-site service, depot service and remote support to our customers.
• Perform product installation/set-up and train our instruments and software.
• Manage installation process of instruments and software.
• Perform assembly of instruments/system and testing before delivering them to customers.
• Report on activities in the field on a regular basis to service manager, GM and sales team as requested.
• Report on technical trends by relating customer and competitor feedback to appropriate people within the company and provide assistance in generating marketing materials when required.
• Communication with customers, service team people, other departments (sales, application, finance and others) and people of headquarters or other overseas offices.
• Create and maintain customer support information in database (SalesForce)

Qualifications

Workplace Requirements:

• PC knowledge for instruments, software packages and database products
• Must be a fast learner who is motivated and committed to excellence.
• Excellent time management, organizational, verbal and written communication skills
• Outstanding problem solving and interpersonal skills
• Capable and interested in working in a team environment
• 3+ years of experience in field service for life-science, clinical diagnostic or medical market.
• Ability and willingness to travel
• Proficiency in both oral and written English communication (TOEIC score of 640 or higher) is desirable.
• Driver’s license

プロテインシンプル ジャパン株式会社

業務拡張に伴いサービスエンジニアを募集

●プロテインシンプル社は2003 年に米国で設立され、ライフサイエンスとドラッグディスカバリー分野で使用されるタンパク質測定装置および消耗品を提供しています。欧州支店、上海支店に続き、2014年4月に東京支店、2020年4月に大阪オフィスを開設しました。

2014年7月より米国Bio-Techne社の傘下になっています。

当社製品は大学の医学部、薬学部、農学部、研究機関、製薬、化粧品、食品会社などで多数使用され、医薬品開発とその製造、健康食品や化粧品などの開発に貢献しています。

業務拡張に伴い西日本エリアのサービスエンジニアを募集いたします。　

Webサイト：https://www.proteinsimple.jp/about_us.html

米国Bio-Techne社：https://www.bio-techne.com/

米国Bio-Techne社　財務情報：https://finance.yahoo.co.jp/quote/TECH/performance

■　サービスエンジニア

＜仕事の内容＞

タンパク質解析機器（キャピラリー電気泳動）およびタンパク質凝集測定装置などの修理、保守、メンテナンス、納品、バリデーションなど主に装置納入先でのサービス業務。主な顧客は製薬企業、バイオ関連の研究所、医学系薬学系大学研究室など。

＜対象となる方＞

高専卒、大学卒以上でバイオ関連のサンプル（タンパク質や血液など）を測定する分析機器や臨床検査機器、医療機器などのサービス業務経験者（FSE:フィールドサービスエンジニア）。

• 電気、電子、機械系学科出身者、同等知識を有する方
• 中級程度の英語力（英語マニュアルの読解、米国本社での研修、本社とのメールのやり取りなど）
• Windows PCの取り扱い（デモ、機器操作でPCを使用）
• 最先端の解析機器とそのソフトウェアに興味を持ち、積極的に業務に取組み、仕事上の提案などを行える方
• 人と接することが好きで明るく対応できる方
• 要普通自動車免許
• 高い頻度の国内出張（月の半分）あるいは海外出張（年1回程度）に支障のない方
• 日本語上級者の場合、国籍問わず。

＜勤務地＞

大阪オフィス　〒532-0003 大阪府大阪市淀川区宮原4丁目2-10 PMO EX新大阪 4階 406号室

＜勤務時間＞

9:00～17:00

＜給与＞

経験、年齢等を考慮の上、優遇いたします。インセンティブシステム年１回

＜待遇＞

昇給1回、交通費全額支給、社会保険完備

＜休日・休暇＞

完全週休2日制(土曜・日曜)、祝日、年末年始休暇
※有給休暇

【応募先】

プロテインシンプルジャパン株式会社　東京本社

東京都中央区日本橋室町3-4-7

Why Join Bio-Techne:

• We offer competitive wages along with extensive benefits for employees and their families.

• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging. 

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.