Job Responsibilities:
• Provides first-line technical assistance and maintenance for customers, including basic troubleshooting, repair, and installation of products and services under direct supervision, ensuring adherence to company standards and regulatory guidelines.
• Supports in documenting service activities, including recording diagnostics, resolutions, and test procedures, ensuring accurate and transparent records are maintained for future reference and traceability.
• Works under direct supervision, following established processes and procedures, with guidance from senior engineers to navigate operational policies, ensuring compliance and consistent service delivery.
• Records customer interaction time, parts used, and service outcomes in real-time, contributing to the team's efficiency and the overall accountability of service operations.
• Assists in the preparation for onsite visits by gathering necessary tools and parts, learning to diagnose issues and formulate action plans to ensure effective resolution during the first visit.
• Participates in addressing customer concerns, escalations, and complaints under the guidance of more experienced engineers, contributing to the resolution process and gaining exposure to more complex service scenarios.
• Collaborates with the service team, providing support in resolving technical issues, and learning to identify cost-effective repair solutions that minimize downtime and enhance service quality.
• Performs routine and standard service tasks in the field, utilizing diagnostic tools and basic troubleshooting techniques, while learning to address more complex issues as experience is gained.
• Identifies and reports potential sales opportunities or value-added services during field service visits, contributing to the business's growth and gaining insight into the sales process.
• Develops a foundational understanding of assigned products and services, actively seeking opportunities for learning and improvement to ensure effective and high-quality service delivery.
Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.