ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Job Description
Roles and Responsibilities
- Technical: Maintains Ophthalmology / Microsurgery equipment
- Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
- Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
- Competence in delivering remote service to diagnose or repair
- Accurately diagnosing and resolving technical issues relating to IT networks, servers,
cloud based technologies and solutions
- Providing technical support to colleagues and customers
- Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
Quality Specific Goals:
- Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications:
- BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
- Minimum 4+ years of relevant experience in field services
- Proficiency in English and Computer Skills
- Excellent communications, listening and interpersonal skills
- Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
Your ZEISS Recruiting Team:
Sikcha Chhetri
