Field Service Engineer

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.  If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Field Service Engineer (FSE) has a primary responsibility of providing technical support for Topcon customers. This position is for a self-starter who thrives in an autonomous work atmosphere, and who possesses excellent communication and analytical skills. The Topcon FSE’s responsibilities go beyond installations and repairs of Topcon Eyecare Equipment. The Field Service Engineer’s strong analytical skills help internal teams evaluate communications and functionality within local and remote network infrastructures. Additional duties include hardware and software upgrades and limited departmental projects. As a Field Service Engineer, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs on Topcon’s extensive portfolio of Eyecare equipment, examination lanes, local and remote telehealth network platforms.

Job Duties:

• Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.

• Work independently and coordinate with scheduling team to manage work calendar and travel schedule.

• Serve as company liaison with customer on administrative and technical matters.

• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.

• Collaborate with other FSE’s, Field Service Manager, Sales Representatives, and internal cross functional teams.

• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.

• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.

• Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required.

• Must have the ability to regularly lift 50+lbs. Must be able push and pull heavy material.

• Travel Percentage: 90%

• Candidates must hold a valid passport and/or REAL ID compliant identification

• Preferred location for this candidate is Charlotte, North Carolina or Greenville, South Carolina.

Education & Experience:

• Minimum 1 year of relevant work experience.

• Previous experience as a field service professional or in a relevant capacity is preferred.

• CompTIA Network+ certification or networking background preferred.

• High school diploma or equivalent required.

• Associates or Bachelors preferred.

Knowledge, Skills, & Abilities:

• Demonstrated functional technical, problem-solving, and analytical skills required.

• Demonstrated interpersonal and communication skills with customers required.

• Possess ability to follow mentorship instructions and guidance required.  

• Time management skills to effectively meet customer commitments required.

Base Pay: 

Expected Base Pay Range: $30.00 to $35.00 Hourly  

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.  Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.    

Car Allowance Eligible:

 In addition to base pay, compensation for this position includes eligibility for a $600 monthly car allowance.

Benefits*:  

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.  We also offer time off for our employees to recharge.  Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.   

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation.  The recruiter can provide additional information during the hiring process.  

*Topcon time off policies can vary as well as roles which are exempt or non-exempt.  For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.  For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.  All paid time off policies are in accordance with or exceeding local law.  Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package. 

EEO Statement: 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.