Job Description:
About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.
About the role
We’re looking for a Field Service Engineer to support AutoDoc at their facility in the Cheb region of the Czech Republic.
As a Field Service Engineer, you will be responsible for installing, configuring, and maintaining Packsize equipment, ensuring optimal performance and customer satisfaction. You will also conduct start-up testing, provide end-user training, and serve as a key technical point of contact for the customer.
This position requires a creative problem-solver with strong mechanical aptitude and the ability to troubleshoot complex systems. You’ll also need excellent communication skills to explain product features and maintenance procedures to a variety of stakeholders.
What You’ll Do
Install, configure, and commission automated packaging systems at the customer site
Perform preventive maintenance, diagnostics, troubleshooting, and corrective repairs on mechanical, electrical, and software components
Provide hands-on training to customer personnel on equipment operation, safety procedures, and routine maintenance
Monitor, manage, and report on spare parts usage and stock levels to ensure service readiness
Respond promptly to technical issues and service requests, minimizing equipment downtime
Document service activities, findings, and solutions in a clear and timely manner
Maintain regular communication with internal teams (engineering, product support, customer service) to share insights and improve system performance
Contribute to the creation and improvement of technical documentation, training materials, and service manuals
What you’ll Bring
Electrically qualified professional with over 5 years of hands-on experience in troubleshooting and maintaining complex electro-mechanical systems, backed by a strong electromechanical background
Strong diagnostic and problem-solving skills with a customer-first mindset.
Skilled in the use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
Hands-on experience with mechanical systems, automation, and/or packaging technology is a strong plus
Comfortable working independently, managing your own time and tasks with minimal supervision
Familiar with Microsoft Office (Excel, Word); experience with reporting tools or service software is a bonus
Fluent in English and Czech (spoken and written)
Based in or near the Cheb region
What’s nice to have
Previous experience as a Service Engineer or in a customer-facing field service role
Familiarity with automated packaging systems or industrial automation equipment
Basic knowledge of PLC systems (e.g., Siemens or Allen-Bradley) and industrial sensors
Experience with technical documentation, reporting, or digital service tools
Valid driver’s license and willingness to travel occasionally for training or support
