Job Description Summary
As a Field Service Engineer, you’ll perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing Imaging medical equipment in Riyadh, Dammam or Qassim (TBD). It’s a role that will see you going out on the road to visit customers on site, resolving any issues and providing the kind of exceptional service that will ensure we achieve optimal customer satisfaction. It’s vital work – your expertise will be invaluable when it comes to making sure patients have access to the best possible care.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Key Responsibilities include:
- Technical: Maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Strong Customer skills, deals tactfully and effectively with differences of opinion, influences rather than directs.
- Ability to do Installation/PM/FMI/Corrective of trained products.
- Should be able to fix issue with effective documentation/tools usage and with online expert support.
- Focus on customer impact and aim to fix issues in 1st visit effectively.
- Basic customer relationship skill.
- On Call allowance per customer contract needs.
- Care on material consumption and works to address root cause issue/minimize cost with LLFRU usage.
- Use applicable digital tools that supports productivity initiatives, eg Smart PM, proactive (onwatch) alerts.
- Discuss with support engineers for alternate cost-effective solutions.
- Show consistent positive approach to customers, ensure customer has awareness and well perception of GE high quality service.
- Open to learn and improve.
- Use applicable digital platforms efficiently.
- Ensure connectivity of responsible systems.
- Perform all QA / EHS trainings on time.
- Care on SR quality, PM checklists.
- Support Service Sales with contract renewals/ option & upgrade opportunities/ hbs - contract conversions, etc.
- Support Sales teams with new equipment sales opportunities / opportunities of EOSL system.
- Support Modality Sales / Service Sales teams with technical information as needed.
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements:
- Qualified to Degree level, Bachelors degree Electrical & Electronics Engineering or Biomedical Engineering.
- Technical analytical skills.
- Minimum 2 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities. Minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, Xray, USG, LCS and Angiography).
- Sought by others for guidance and advice.
- Proficiency in English.
- High work standards and quality.
- Plans and organizes work effectively.
- Readiness to travel within Turkey & abroad for training & business purposes.
Desired Characteristics:
- Excellent communications, listening and interpersonal skills.
- Ability to work independently with minimum direction.
- Initiative and motivation.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: Yes
