Porto Salvo, Portugal, Portugal
Hybrid
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Job Function:
Supply Chain EngineeringJob Sub Function:
Repair & Maintenance EngineeringJob Category:
Scientific/TechnologyAll Job Posting Locations:
Porto Salvo, PortugalJob Description:
DePuy Synthes is recruiting for a Field Service Engineer located in Portugal.
The Field Service Engineer plays a critical role in supporting DePuy Synthes’ commercial success by delivering high‑quality technical service to customers. This role is responsible for the installation, commissioning, testing, and technical support of medical devices and equipment in customer environments. By working directly with hospitals and healthcare professionals, the Field Service Engineer helps ensure reliable product performance, customer satisfaction, and safe patient outcomes, while representing DePuy Synthes as a trusted technical partner.
Key Responsibilities
Provide on‑site technical service including installation, commissioning, testing, and troubleshooting of DePuy Synthes products and equipment.
Deliver technical advice and support to customers to ensure correct and safe use of products.
Diagnose equipment issues, perform corrective actions, and document service activities in accordance with company procedures.
Support commercial and service objectives by ensuring high equipment uptime and customer satisfaction.
Collaborate with internal teams to resolve technical problems and support continuous improvement initiatives.
Prepare and maintain technical reports, service records, and documentation related to field activities.
Follow all quality, safety, and regulatory requirements when performing field service activities.
Represent DePuy Synthes professionally at customer sites, strengthening long‑term customer relationships.
Qualifications
Education
Bachelor’s degree in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, or a related technical discipline (required).
Technical certifications or additional vocational training in medical devices or service engineering (preferred).
Experience and Skills
Required:
0–2 years of relevant work experience in field service, technical support, or engineering roles.
Ability to install, test, and troubleshoot technical equipment in customer environments.
Strong problem‑solving skills and ability to follow structured service and safety procedures.
Customer‑focused mindset with clear and professional communication skills.
Willingness to work on‑site at customer locations and adapt to varying work environments.
Preferred:
Experience supporting medical devices or healthcare equipment in a commercial setting.
Familiarity with quality systems, regulatory standards, or service documentation requirements.
Ability to work independently while collaborating effectively with cross‑functional teams.
Basic understanding of hospital environments and clinical workflows.
Other:
Languages: Portuguese (required); English (professional working proficiency preferred).
Travel: Regular regional travel within Portugal; occasional international travel as needed.
Valid driver’s license required for customer site visits.
Physical ability to handle service tools and equipment as required for field service work.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
Required Skills:
Preferred Skills:
Analytical Reasoning, Audit Management, Calibration Procedures, Critical Thinking, Data Reporting, Engineering, Equipment Maintenance, Execution Focus, Lean Supply Chain Management, Mechanical Equipments, Numerically Savvy, Quality Validation, Repair Management, Science, Technology, Engineering, and Math (STEM) Application, Systems Evaluation, Technical Credibility, Technologically Savvy
The anticipated base pay range for this position is:
€27,100.00 - €43,815.00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
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