Field Service Engineer

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Job Summary

Job Description

SUMMARY OF ROLE

Provide on-site and remote support of standard and custom power conversion products,

assemblies, and systems which include AC and DC Low Voltage Drives, Inverters for Battery

Energy Storage & EV charging, Medium Voltage Drives, PLC’s, and HMI’s for both industrial and

renewable energy applications. Conduct installation and commissioning, troubleshooting,

repairs, and predictive/preventative maintenance of power conversion

products/assemblies to support a variety of customer applications across North America. 

This individual will be an independent, customer-facing technical application engineer for

several strategic accounts and customers. This role requires a self-motivated, results-oriented

professional with a strong technical aptitude and a passion to succeed.

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PRINCIPLE JOB RESPONSIBILITIES

·    Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance

of automated systems and power conversion products/assemblies independently or as part of a team on larger projects

• Work with motors, generators, drives, plant automation and power quality systems

• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff

• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo

Designer, and others

• Provide hands-on, on-site training to customers

• Work with and configure industrial networks

• Work closely with in-house engineers on project design and testing of drive systems

• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction

• Provide telephone, email, and other support to customers

• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance

• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades

• Provide emergency field service for customers on an as needed basis

• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

• Position requires approximately 60% travel in the field

Learning Period

• Formal training at the Cleveland office and on-site training with a senior FSE when needed

• Expectation to work independently within 9-12 months

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REQUIRED QUALIFICATIONS AND EXPERIENCE

Education and Qualifications

• Two-year associate degree in electrical engineering, Electronic Technology, Military Technical Training Program, or related field

• Bachelor of Science in Electrical Engineering or Engineering Technology preferred

• Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office

• Must be able to pass a federal background check

• Experience

• • Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp & paper, marine, cranes, mining) or renewable energy environment required

  • Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s

  • Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megohmmeters, and Oscilloscopes

  • Experience in troubleshooting power electronics circuitry desirable

  • Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required

  • Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M,

  • Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required

  • Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team

  • Ability to work within strict deadlines

  • Ability to use hand and/or power tools

  • Ability to read Electrical Drawings/Schematics

  • Competent in Microsoft Office software programs

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  CORE COMPETENCIES

• • Strong technical skills, in electric fundamentals as well as computers

  • Aggressive, goal oriented self-driver with strong work ethic

  • Innovative, creative person

  • Excellent customer service and interpersonal skills

  • Outstanding verbal and written communications skills

Additional Job Details

Technical – T3

Organizational Impact

• Works to achieve operational, functional, and/or business targets within team with direct and indirect impact on departmental or job family results, using practical technical principles
• Intermediate-level technical contributor; generally works independently under moderate supervision and may seek advice of more senior employees in the same area
• Failure to achieve results requires allocation of additional resources to meet goals and impacts project completion with the potential for additional financial expense.
• Works on smaller, less complex projects/assignments

Communication & Influence

• Communicates with employees typically within the department and/or job family, explaining and interpreting matters related to the department; may communicate with external clients or partners depending upon the job area
• May influence employees within own job area at an operational level

Innovation & Complexity

• Responsible for making minor improvements to technical/business processes, procedures, or systems to contribute to the performance of the team
• Problems faced may be difficult but are not complex, requiring application of technical skills/analysis drawing from prior experiences, and typically involve consideration of multiple issues and impact job family and/or multiple teams

Leadership & Talent Management

• May provide guidance, help with training and review work of entry-level employees
• May lead parts of less complex projects or processes

Knowledge & Experience

• Requires understanding of basic context and practical knowledge of technical and business environment as well as potential and upcoming technical advances within area of specialization, typically obtained through advanced education and relevant experience
• Requires a bachelor’s degree or equivalent experience and minimum 5 years of prior relevant experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.