Job Description:
Job Purpose
Provide on-site support for the Intron product range, including, but not limited to calibration, maintenance and basic troubleshooting of electromechanical, servo-hydraulic and CEAST materials testing systems and other after sales warranty services.
Ideally based in Crawley and near the motorway.
Key Tasks & Responsibilities
- Ensure that all requests for onsite service support for the Instron product range are dealt with in a prompt and professional manner.
- Proactively look for leads for new machines, accessories and other services.
- Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence.
- Report on competitive equipment and activities at customer sites.
- Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits.
- Ensure that planning for visits including travel is carried out in the most cost-efficient way and that there is smooth pre-visit and post visit communication with the customer.
- Deliver Instron software training to customers, when required.
- Have a basic understanding of our key applications.
- Reponsible for quality of own work.
- Ensure all administration is accurate and up to date, to the latest company requirements using the tools provided.
- To submit expenses and other paperwork within the required timeframe.
- Contribute to the company's efforts to improve customer satisfaction, reduce costs and improve quality using the ITW Tool Box and other process’s as required.
- Carry out any other ad hoc duties, as requested, in line with the requirements of the role in order to support the Service department and wider business.
Key Competencies and Experience
- Relevant experience in a similar role
- Relevant technical qualification - mechatronics, mechanics, electrical, electronic engineering or equivalent
- Troubleshooting experience with electro mechanical or servo hydraulic systems
- Ability to pick up technical training, processes and systems quickly
- Basic awareness of costs and own impact on margin
- Flexible, resilient, open minded
- Computer Literate
- Well organized with good time management skills
- Good written and verbal communication skills including fluency in English
- Excellent interpersonal skills
- Team player.
- Customer oriented.
Physical Requirements & Working Conditions
- Typically 9 to 5 role, but must be flexible to customer requirements.
- Ability to travel and stay away from home at short notice.
- A variety of environments with limited physical discomfort due to temperature, noise, dust etc.
- The job holder will be required to be on their feet for a large part of the day, and some manual handling is required.
- Must hold a full clean local driving license.
