Field Service Engineer

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

Ensures timely and correct execution of service delivery obligations according to service contracts. Coordinates remote or onsite service activities with customers.

Key Areas of Responsibility
• Participates in new projects during installation, commissioning, and acceptance testing.
• Provides training to customers upon request and conducts technical audits as needed.
• Proposes additional services as required through maintaining intimate customer relationship. Informs and negotiates with customers on the proposed solutions and associated costs.
• Monitors systems remotely, acts on deviations, analyses and solves application failures, and supports upgrades.
• Drives feedback loops towards Systems & Service Centers and Business Groups to improve service.
• Applies appropriate technology mix while delivering services and fulfills documentation for service issues and resolutions in ticketing systems.
• Fulfills documentation for service-related issues and resolutions and ensures all relevant information is properly documented in the ticketing system and/or similar knowledge databases.
• Improves functional excellence of customer service to ensure efficiency and cost-effectiveness.

Critical Experiences
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is required to understand complex systems and technical documentation.
• Minimum 3 years of hands-on experience in field service engineering, including installation, commissioning, troubleshooting, and customer support in industrial or technical environments.
• Certifications in relevant technical areas (e.g., networking, system diagnostics) are advantageous but not mandatory.

• Excellent communication and presentation skills in Vietnamese and English

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.