Field Service Engineer

• Job Title: Field Service Engineer

• Location: Derby or Leicester - Field Work

• Salary: £30,000 - £33,000 depending on experience

• Hours: 42.5 per week across 5days with weekend work on rota basis
   

• Diagnose faults and perform repair or replacement of ATM modules on-site

• Install, maintain, and repair equipment within an assigned territory/region

• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements

• Carry out work with adherence to the Health & Safety Policy 

• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods

• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
   

KEY QUALIFICATIONS:

• Valid Full UK manual driving license

• Strong local geographical knowledge

• Experience in break/fix, IT, computer/mechanical repair

• Basic computer hardware and software knowledge

• Experience with Windows operating systems

• Experience in general PC hardware and software maintenance

• High level of mechanical/electrical aptitude

• PIA licences desirable, but if you don’t hold one, it will be provided
   

• Excellent interpersonal skills and customer facing relationship skills

• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
   

PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

• NCR/Wincor ATMs experience

• Previous Field Based experience

• Previous Engineering experience
   

WHAT WE CAN OFFER YOU:

• £30,000 - £33,000 depending on experience

• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)

• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)

• Health & Safety training

• 24 days holiday, rises to 25 after 5 years’ service.

• Competitive defined contribution company pension with Fidelity.

• 75% Employer funded single private medical cover with the option to buy additional cover.

• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.

• Employee life assurance.

• Employer funded Income protection scheme.

• Employee Assistance Programme, with 24/7 counselling service.

• Access to MYGYM discounts for membership offers and discounts.

• Access to a range of lifestyle discounts.

#LI-WB1

 

Disclaimer

Thank you for your interest in our position. This is an evergreen job posting for future openings, meaning we may not have an open role at this time, but we use candidates gathered from this posting to build a pipeline of candidates for future needs. As a result, individual application feedback will not be provided. Submitting your application allows our recruiting team to consider you as positions become available.

Candidates seeking immediate opportunities are encouraged to review current openings on the NCR Atleos Careers page www.NCRAtleos.com/Careers.