Field Service Engineer China

Field Service Engineer China (m/f/d)

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in China.

At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.

Job objectives 
The job requirement is for a well presented FSE to work both within a small professional team and also independently at customer sites. The FSE’s conduct should be in accordance with the company's goals and values and comply with the company’s health and safety policy. The position is based in China.

Your Mission
  Installation of equipment at customer's facility to ensure full functionality according to EOS specifications
  Provide basic training to new and existing EOS customers
  Provide on-site technical assistance to help troubleshooting and repair equipment
  Provide Technical Support remotely for EOS customers
  Performs Preventive Maintenance procedures within the scheduled time
  Completes and submits all service documentation accurately and completely following EOS procedures and guidelines
  Communicate and maintain service records and field service reports
  Management of EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets
  Close co-operation and ongoing communication with the service team in Asia and EOS Germany

Your Talents
  The minimum educational requirement within an electrical or mechanical discipline
  Excellent fault diagnosis skills with the ability to read and interpret electrical circuit diagrams
  Experience in system calibration and process optimisation
  Understanding of pneumatic, temperature control and PLC controlled systems (not programming)
  Experience of working on high value capital equipment
  Excellent computer skills (PC, MS Windows, MS Office, internal software)
  An excellent command of written and spoken English, good knowledge of Mathematics
  Flexible and adaptable; willing to travel; customer site and travel estimated to be 60-70%
  Team spirit, passion and positive attitude, very good communication abilities, customer orientation and cultural awareness
  Ability to cope with pressure, work independently and solution oriented (also with respect to the costs)

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing. 

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us. 

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.