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San Francisco, California, United States
Onsite
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and possible multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Territory: Northern California (Bay Area)
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions
Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.
Bachelor's, Master's of other university degree ideally within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar; may consider applicants with an equivalent combination of training, education and direct experience
4+ years of experience in a similar position and/or experience as an end-user of analytical equipment
Experience or expertise with Chromatography (LC, GC, and MS)
Agilent HW and SW experience is a plus
Experience with troubleshooting and problem-solving in a complex customer-facing capacity
Experience with the Agilent solutions is desired but not essential
Clear written and verbal communication skills
Ability to travel to various locations on a daily basis and interact with a broad range of clientele
Willingness to travel up to 75%
Valid driver's license is required
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least September 9, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.