Want to know if this job is worth applying to?
Columbus, Ohio, United States
Remote only
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Description
Field Support Technician: Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Location: Field remote involving travel within the assigned territory of OH, MI, IN, KY and PA with most clients located in or near OH. Candidate must be located in one of the coverage states but ideally in or near Columbus, OH. Company provides car that can also be used for personal use.
Responsibilities:
This Service Engineer will join our field support team, traveling to client facilities and performing specialized analyses in our Springfield, IL office. The preferred location for the FSE is near Columbus, OH. But, there are numerous cities in the Great Lakes US region that are satisfactory, including Pittsburg, PA. This position covers a large geographic region.
Complete preventative maintenance on either Delta or Perten Instruments equipment within the region. The Field Service Engineer will work with Service Coordinator to firm up schedule with customers, confirm all prerequisites are in place, and complete the work.
Complete installs for either Delta or Perten Instruments equipment. The Springfield, IL office will coordinate this activity with the Field Service Engineer. The install will consist of setting up the instrument with appropriate calibrations, and qualifying the instrument. The Field Service Engineer will need to coordinate with Specialist to get training completed. This duty will also require site surveys before installation when required.
Complete minor repairs for Delta Instruments on location with guidance from Specialists. This will need to be managed by the Field Service Engineer. Other Field Service Engineers or Service Technicians may be called on to manage these commitments.
Due to complexity of instrument integration into customer’s networks, the Field Service Engineer will need to coordinate with Specialists for communication and security protocols to work with customer’s systems.
Provide assistance with Application Support on all equipment.
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product lines
Systems Utilized: ServiceMax, Excel, Word, Outlook, Teams
Basic Qualifications
Technical Degree or equivalent work history
Travel approximately 80% including overnights but usually not including weekends.
Knowledge of GMP and Plant Safety Protocols
Strong interpersonal skills, team player with customer satisfaction focus
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Licensed driver
Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
Preferred Characteristics
Background in Food Science or Food/Grain Processing
The annual compensation range for this full-time position is $65,000 to $80,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.