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Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringJob Category:
Scientific/TechnologyAll Job Posting Locations:
Guangzhou, Guangdong, China, Shenzhen, Guangdong, ChinaJob Description:
DePuy Synthes is recruiting for a Field Service Engineer, GBA, located in Middle Xian Lie Road, Guangzhou, Guangdong, China
The Field Service Engineer is responsible for providing onsite service, maintenance, and technical support for DPS robotics systems and related digital platforms.
This role ensures high system uptime, regulatory compliance, customer satisfaction, and close collaboration with Sales, Clinical, and Technical teams to support the growth of the DPS Robotics business.
Key Responsibilities
Technical Service & Support
Perform installation, commissioning, and validation of DPS robotics systems and associated hardware/software at customer sites.
Execute preventive maintenance, corrective service calls, updates, retrofits, and upgrades in accordance with service standards and technical documentation.
Implement all Field Change Notices (FCNs), software updates, and system enhancements for installed robotics platforms.
Troubleshoot complex electro‑mechanical, robotic, software, and system‑integration issues in hospital and laboratory environments.
Customer & Clinical Support
Provide technical and logistical support to DPS Sales, Clinical Application, and Marketing teams during system installations, evaluations, and customer demonstrations.
Deliver in‑servicing and technical training to customer Clinical Engineering teams, biomedical engineers, and hospital technicians.
Act as a trusted technical interface with customers to ensure high satisfaction and long‑term system performance.
Service Operations
Manage all service activities within the assigned territory, including planning, scheduling, and execution of service visits in a timely and cost‑efficient manner.
Maintain responsibility for service tools, spare parts, service inventory, and calibration equipment.
Quality, Compliance & Continuous Improvement
Support complaint handling, investigation, and documentation in compliance with company Quality Management System (QMS) and local regulations.
Provide structured input to management on customer feedback, system reliability, product performance, and service process improvement opportunities.
Proactively identify opportunities to promote and sell service contracts, upgrades, and value‑added service offerings.
Communicate business‑related issues, risks, or opportunities to the appropriate management level in a timely manner.
Qualifications
Education
Associate’s or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Robotics, Automation, or related field; or equivalent practical experience.
Experience
5+ years of field service experience supporting complex medical devices, robotics systems, or high‑end capital equipment.
Prior experience in robotics, surgical systems, automation, or digitally enabled platforms is strongly preferred.
Core Competencies
Strong knowledge of medical device servicing regulations and quality system requirements.
Solid understanding of electro‑mechanical systems, robotics, software-controlled equipment, and system troubleshooting methodologies.
Excellent customer-facing skills, with the ability to operate independently in high‑pressure clinical environments.
Strong organizational, documentation, and time‑management capabilities.
Proficient in Microsoft Office applications and service management systems.
Fluent in Mandarin and English, both written and spoken, with the ability to prepare technical service reports and communicate with global teams.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Coaching, Critical Thinking, Equipment Maintenance, Field Services, Lean Supply Chain Management, Performance Measurement, Program Management, SAP Field Service Management, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Supply Chain, Tactical Thinking, Technical Support, Technical Troubleshooting, Technologically Savvy, Work Order Management