Field Service Engineer I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

 

Our global distributed team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit www.thermofisher.com.

 

How you will make an impact!

The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of ThermoFisher instruments within an assigned territory. Customers include but are not limited to Diagnostic labs, Universities, Hospitals, Research labs, Forensic labs, Pharmaceutical and other Biotech customers.  The Service Engineer works directly with customers to resolve technical issues and identify opportunities to improve their workflows.

 

Location

This is a remote role based in Los Angeles County and requires up to 80% travel within the designated territory.  Occasional travel outside the territory and overnight stays may also be required. Relocation assistance is not available.

 

A Day in the Life

• Provide onsite installation of instruments, upgrades, updates, qualifications, repairs, and planned maintenance service
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Help the team achieve specified revenue targets by performing instrument repairs, installation, qualifications, and PMs
• Interact with customers to offer and close the sale of service contracts and other service products
• Collaborate with internal partners to resolve customer issues and improve processes
• Follow all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions
• Maintain an accurate spare parts inventory by following policies for debiting parts accurately, returning RMA parts and unused inventory
• Perform Qualification & Validation Protocols at customer sites
• Maintain technical competency level servicing new instruments and problems by attending training, staff meetings, and remain up to speed on new products, markets, customers, and competitors
• Stay current on all required training
• Additional related duties or projects may be assigned

 

Keys to Success

Education

Bachelor’s or Associate’s degree with 2+ years of relevant experience in engineering, biology, chemistry, or related field; Relevant military experience will also be considered

 

Preferred Experience

• Bachelor’s degree in Engineering or Life Sciences
• Experience in a clinical, diagnostics lab and/or other regulated environment
• Interest in learning and understanding IT systems and processes, AI experience is a plus
• Experience with R/T PCR and other related molecular equipment
• Electro-mechanical skills and knowledge of hand tools and basic test equipment

 

Knowledge, Skills, Abilities

• Strong verbal and written communications skills
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently
• Self-starter that requires minimal guidance
• Willing to change schedule as priorities change
• Valid Driver’s license and clean driving record are required
• Available for occasional weekend support may be required

 

Working Conditions:

• Automobile travel to customer sites daily with occasional airline travel and overnight stays
• You will perform administrative duties at home
• Physically be able to lift 50 lbs. and stand for extended period while performing duties
• The work environment will be in labs that have biologic, chemicals, and potentially other hazardous materials. You must adhere to wearing any Personal Protection Equipment (PPE) the lab requires and follow all safety protocols
• Must be available to work overtime, and flexible shifts with the possibility of occasional weekend/holiday on call rotations

Compensation and Benefits

The hourly pay range estimated for this position based in California is $30.00–$39.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards