Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials
Job Description
About Thermo Fisher Scientific
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Job Description
We are seeking a highly skilled, self-motivated Field Service Engineer III to support our Bulk Elemental Analysis business. In this role, you will independently install, maintain, troubleshoot, and repair sophisticated analytical instrumentation utilizing optical emission spectroscopy (OES), X-ray fluorescence (XRF), and X-ray diffraction (XRD) technologies. These instruments play a critical role in helping customers optimize production processes, ensure product quality, and maintain operational efficiency across industries such as metals, cement, and other industrial applications.
As an experienced Field Service Engineer, you will serve as a trusted technical resource for our customers, providing advanced troubleshooting, delivering exceptional service, and ensuring instrument reliability. You will have the opportunity to apply your technical expertise, build strong customer relationships, and contribute to continuous improvement within a collaborative global service organization.
What You'll Do
Technical Service and Troubleshooting
- Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations.
- Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues using systematic troubleshooting methodologies and available technical resources.
- Perform preventive maintenance, instrument calibration, performance verification, and applicable qualification activities to ensure optimal equipment operation.
- Identify root causes of recurring technical issues and implement effective corrective actions to improve instrument reliability and minimize customer downtime.
- Manage technical escalations and collaborate with internal specialists to resolve challenging instrument issues.
- Maintain and expand technical knowledge of supported products, applications, and evolving analytical technologies through ongoing training and professional development.
Customer Service and Relationship Management
- Serve as a primary technical point of contact for assigned customers, establishing trusted relationships through responsive, professional, and effective service.
- Clearly communicate technical findings, service recommendations, and resolution plans to customers and internal stakeholders.
- Provide customers with guidance and training on proper instrument operation, routine maintenance, and applicable safety practices.
- Collaborate with Technical Support, Sales, Applications, and Engineering teams to address customer needs and improve the overall service experience.
- Proactively identify opportunities to improve customer satisfaction, instrument performance, and service delivery.
Territory and Service Operations
- Independently manage assigned service activities, including scheduling, travel planning, customer communications, and prioritization of service requests.
- Respond to customer service needs in accordance with established service commitments and business priorities.
- Maintain accurate and timely service reports, technical documentation, parts usage, and customer records within designated service management systems.
- Manage assigned service parts, tools, and inventory to support efficient field operations.
- Fulfill service contract commitments and contribute to operational performance objectives, including responsiveness, service quality, productivity, and customer satisfaction.
- Perform all service activities in accordance with established company procedures, quality standards, and environmental, health, and safety requirements.
Technical Collaboration and Continuous Improvement
- Serve as a technical resource for colleagues by sharing troubleshooting knowledge, service best practices, and product expertise.
- Provide technical guidance, training, and mentoring to less-experienced Field Service Engineers as needed.
- Collaborate with Engineering, Product Support, and other internal teams to communicate recurring equipment issues, product performance concerns, and opportunities for improvement.
- Participate in continuous improvement initiatives focused on service efficiency, technical knowledge sharing, and the customer experience.
What You'll Bring
Education and Experience
- Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment. Relevant military technical experience will be considered.
- Bachelor's degree in Science, Engineering, or a related technical field.
- Demonstrated experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment.
- Experience working independently in a customer-facing technical service environment.
Knowledge, Skills, and Abilities
- Strong technical troubleshooting and analytical problem-solving skills, with the ability to diagnose complex equipment issues and implement effective corrective actions.
- Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems.
- Ability to interpret technical manuals, electrical schematics, service documentation, and diagnostic information.
- Excellent customer service skills, with the ability to establish positive working relationships and communicate effectively with both technical and nontechnical audiences.
- Demonstrated ability to work independently, exercise sound judgment, and resolve technical challenges with minimal supervision.
- Strong organizational and time management skills, including the ability to prioritize multiple service requests across a geographically dispersed territory.
- Excellent written and verbal communication skills, including the ability to maintain accurate and timely service documentation.
- Proficiency with computers, Microsoft Office applications, and electronic service management or customer relationship management systems.
- Ability and willingness to learn new technologies, adapt to evolving business needs, and participate in ongoing technical development.
- Ability to collaborate effectively with customers, colleagues, and cross-functional teams.
Preferred Qualifications
- Hands-on experience servicing optical emission spectroscopy (OES), X-ray fluorescence (XRF), or X-ray diffraction (XRD) instrumentation.
- Experience supporting analytical instrumentation in industrial or production environments, including metals, mining, cement, or related industries.
- Experience troubleshooting complex systems involving electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software.
- Experience providing technical guidance, training, or mentoring to customers or fellow service engineers.
- Familiarity with preventive maintenance programs, instrument calibration, root cause analysis, and technical service documentation.
Travel and Physical Requirements
- Ability and willingness to travel 75–100% within an assigned service territory and to other locations as business needs require, including overnight travel as necessary.
- Valid driver's license and driving record meeting company requirements.
- Ability to safely lift and carry up to 40 pounds on a regular basis.
- Ability to perform physical activities associated with field service work, including standing, walking, bending, kneeling, crouching, reaching, pushing, pulling, and repetitive movements.
- Ability to work safely in a variety of customer environments, including laboratories, manufacturing facilities, and industrial production settings.
- Commitment to following all applicable company and customer environmental, health, and safety procedures.
Compensation and Benefits
The hourly pay range estimated for this position based in Arkansas is $32.78–$49.16.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
