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Illinois, United States
Remote only
Job Description:
ITW Description
Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s more than 45,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America. To learn more, please visit www.itw.com.
Division Description
ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of Printed Circuit Boards (PCBs) and other industrial applications. To learn more, please visit www.itweae.com
Position Summary
The Field Service Engineer III (FSE III) is a senior-level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment.
The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast-paced, field-based environment.
Essential Job Responsibilities
Technical Leadership & Support
Serve as the technical expert for diagnosing and resolving complex equipment issues
Provide guidance, mentorship, and support to junior Field Service Engineers
Assist with training and onboarding of new team members
Installation & Service Execution
Lead installation and configuration of advanced equipment at customer sites
Perform routine maintenance, troubleshooting, and emergency repairs
Ensure all work meets company standards and customer specifications
Customer Engagement
Deliver high-quality customer service and technical support
Conduct on-site training and provide system guidance to end users
Build strong relationships with customers to support long-term success
Project & Operations Management
Plan, schedule, and execute field service projects
Manage resources and timelines to ensure on-time completion
Maintain accurate service documentation, reports, and equipment records
Compliance & Continuous Improvement
Ensure adherence to company policies, safety standards, and industry regulations
Identify and implement process improvements to enhance service efficiency and quality
Support inventory management of tools, parts, and calibration equipment
Qualifications/ Skills
Must possess SMT industry and equipment knowledge
Present a positive image projection and interface to Service Group.
Supervise and technical support to others junior FSEs. Create a collaborative, can-do, results-oriented working environment within the team.
Professionalism in appearance and manner. (set examples for FSE I/II)
Competence and high-level service delivery.
Team overseeing and organization. I.E. – Documentation is timely and accurate; PMs are current and quality for FSE Group; Calibration Jigs inventory maintenance. Care of Company’s assets, tools, laptop, cell phone, etc.
Teamwork with Sales and peers.
FSE III typically requires 7 - 10 years of related experience.
Education
AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of degree.
Work Environment & Travel
Frequent domestic and international travel (up to 80%)
Work performed at customer sites and in field environments
Must be able to lift 60–75 lbs and work within/around equipment. This position requires that the candidate be able to bend into machinery without restrictions.
Other Pertinent Qualifications- Candidate must have:
Valid U.S. Driver’s License
Valid U.S. passport
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.
Compensation Information:
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.