Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location: Belgium / remote
As a Field Service Engineer, you will deliver a comprehensive range of service activities, including installation, customer onboarding, repairs, preventive maintenance, and validation services for Molecular Analysis systems, including UV-Vis, FTIR Spectroscopy, and IR Microscopy instruments. By providing high-quality technical support, you will maximize instrument uptime, exceed customer expectations, and build lasting customer relationships while contributing to scientific innovation.
A Day in the Life:
- Perform installations, preventive maintenance, repairs, qualification, validation, and other field service activities at customer sites.
- Deliver responsive remote diagnostics and telephone support alongside on-site service interventions.
- Troubleshoot complex hardware, software, and application issues to maximize first-time fix rates and minimize downtime.
- Introduce customers to newly installed systems and provide operational guidance and training.
- Build strong customer relationships through professional communication and exceptional service delivery.
- Coordinate service schedules with internal planning teams to optimize efficiency.
- Complete accurate and timely Field Service Reports and other required documentation.
- Share customer insights with internal teams, including Sales, to support lead generation and business growth.
- Collaborate with colleagues and share technical expertise across the service organization.
- Ensure compliance with customer regulations, internal procedures, quality standards, and ethical business practices.
What to expect:
- Work with advanced Molecular Analysis technologies, including UV-Vis, FTIR Spectroscopy, and IR Microscopy systems.
- Support customers in laboratory, industrial, and pharmaceutical environments.
- Travel primarily within the assigned region, with regular travel throughout Europe and occasional international travel across EMEA and the United States for training and special assignments.
- Independently manage service priorities while collaborating closely with cross-functional teams.
- Deliver industry-leading customer satisfaction through timely, professional service.
- Continuously develop your technical expertise and explore career growth opportunities in technology and leadership.
Keys to Success:
Education
- Advanced Degree with no prior experience required, or
- Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
- Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical field.
- Additional relevant certifications are advantageous.
Experience
Knowledge, Skills, Abilities
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to install, configure, and support instrument software and associated computer systems.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with customers ranging from laboratory end users to highly specialized technical experts.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent interpersonal, negotiation, and self-motivation skills.
- Eagerness to learn and collaborate with colleagues.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to maintain accurate service documentation.
- Valid driver's license.
- Willingness to travel extensively within the assigned region and internationally when required.
- Fluent Dutch and English language skills, both written and spoken; French is preferred.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin
