Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
Your Role:
As a Field Service Engineer, you will respond to internal and external customer needs by performing repair, installation, upgrades, and preventive maintenance on Tissue Diagnostics IVD instruments and systems. These devices incorporate electro-mechanical, pneumatic, hardware, software, and systems components.
Key responsibilities include:
- Perform installation, maintenance, troubleshooting, and repair of Tissue Diagnostics IVD instrumentation.
- Respond to customer service requests in a timely manner and efficiently schedule service activities.
- Communicate effectively with customers, management, and sales teams to ensure expectations are understood and met.
- Maintain Agilent's reputation for exceptional customer service by adhering to company policies and procedures.
- Complete administrative documentation, service reports, and required paperwork accurately and on time.
- Provide feedback to Product Specialists, Manufacturing, and OEM vendors regarding product performance issues and anomalies.
- Utilize the complaint handling system as required.
- Accurately document time, expenses, and service activities in SAP and other reporting systems.
- Proactively communicate with customers before, during, and after service events.
- Support continuous improvement initiatives and share technical knowledge when appropriate.
Travel Requirements
- 90% to 100% travel required.
- Field-based role requiring customer visits 4 to 5 days per week.
- Average of 2 to 3 overnight stays per week.
- Must be comfortable operating as a "road warrior" in a highly customer-facing environment.
Qualifications
Education
- Bachelor's degree preferred.
- Equivalent combinations of education, training, military experience, and relevant work experience will also be considered.
Experience
- Minimum of 3 years of relevant experience in one or more of the following:
- Biomedical equipment servicing
- Electro-mechanical systems
- In Vitro Diagnostics (IVD) instrumentation
- Medical devices
- Related technical service environments
Required Skills
- Strong verbal and written communication skills.
- Excellent listening skills and ability to effectively share information with customers and colleagues.
- Ability to read, write, and speak English.
- Strong troubleshooting and diagnostic capabilities.
- Knowledge of electronics, fluidics, pneumatics, and electromechanical systems.
- Experience with installation, maintenance, and repair of medical devices.
- Ability to work independently with minimal supervision.
- Sound judgment regarding issue escalation and decision-making.
- Strong organizational skills and attention to detail.
- Adaptability and flexibility in a changing environment.
- Ability to remain professional, calm, and solution-oriented in challenging customer situations.
- Collaborative team player willing to support colleagues as business needs require.
Preferred Qualifications
Knowledge of IT networking concepts, including:
- IP addressing
- Windows Server environments
- Network connectivity
- Firewalls
- Experience connecting equipment to customer networks.
- A+ Certification or other relevant IT certifications.
About Agilent:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
