Field Service Engineer - Switzerland (Central Region)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Service Engineer – Switzerland (Central Region)

Field-based role with ~75% travel across Switzerland (Zurich, Basel, Bern)

A valid driver’s licence is essential.

Fluency in German and English is required.

* Please apply with your English CV.

The Role

As a Field Service Engineer here at Illumina in Switzerland, you will join our Service and Support organisation, delivering hands-on technical expertise across a diverse customer base in central Switzerland. This role plays a critical part in ensuring our instruments operate at peak performance, providing installation, maintenance, and troubleshooting support directly on-site. You will act as a key interface between customers and internal teams, helping to maintain high service quality and customer satisfaction.

This is a development-focused opportunity within a collaborative regional team, ideal for someone looking to grow into a fully independent Field Service Engineer through structured training, mentorship, and hands-on experience.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You

You are a technically minded professional with a strong foundation in engineering, electronics, or a related discipline, combined with a strong motivation to learn and grow. Whether you already have field service experience or are earlier in your career, you are eager to develop into a fully independent engineer over time.

You thrive in customer-facing environments and are confident building relationships through clear communication and professionalism. You bring strong problem-solving skills and enjoy diagnosing issues across hardware, software, and system levels.

You are highly self-motivated and comfortable working independently in the field, while also valuing collaboration with experienced colleagues and support teams. You have a proactive mindset, take ownership of your development, and are open to frequent travel and varied working environments.

Fluency in German and English is essential, enabling you to operate effectively across different regions and documentation requirements. French language skills would be a strong advantage given the regional coverage.

Key Responsibilities Include:

Customer Service & Field Support

• Perform on-site installation, commissioning, maintenance, and repair of complex equipment

• Deliver high-quality, timely customer support while ensuring strong customer satisfaction

• Build trusted relationships with customers through professional and clear communication

Technical Troubleshooting & Escalation

• Diagnose and resolve hardware, software, and system-level issues with minimal supervision

• Escalate complex technical issues and collaborate with product support teams

• Progress from preventative maintenance into more advanced troubleshooting and repairs

Training & Development

• Participate in a structured training programme including LMS learning, formal training sessions (e.g. Milan, global sites), and on-the-job shadowing

• Develop from preventative maintenance tasks to full system ownership over time

• Train customers and support knowledge-sharing within the team

Operational Excellence & Compliance

• Accurately document service activities, reports, and compliance records

• Ensure adherence to safety standards, company policies, and regulatory requirements

• Manage spare parts inventory and ensure accurate tracking

Travel & Field Operations

• Travel extensively (~75%) across Switzerland with occasional overnight stays

• Support customers across key regions including Zurich, Basel, and Bern

• Manage field schedules and logistics independently

Qualifications:

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, or a related field (or equivalent experience).

• Some experience in field service, technical support, or a similar role.

• Strong troubleshooting and analytical skills.

• Proficiency with diagnostic tools, technical documentation, and system schematics.

• Ability to work independently in dynamic and sometimes high-pressure environments.

• Excellent communication and customer service skills.

#LI-REMOTE

INDEUR

The estimated base salary range for the Field Service Engineer - Switzerland (Central Region) role based in Switzerland is CHF 81,800 - 122,800.

The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.

Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work. Our approach combines globally differentiated offerings with locally tailored programs, ensuring you have the support you need—whether that’s support during important life moments, time to recharge, flexibility in how you work, or opportunities to give back. This includes flexible time off and a weeklong company‑wide summer shutdown.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.