Field Service Engineering - Velys

Job Overview 

The Field Service Engineer – VELYS™ plays a critical role in supporting advanced digital and robotic‑assisted orthopedic technologies in clinical and customer environments. This position is responsible for the installation, maintenance, troubleshooting, and optimization of VELYS™ systems, ensuring safe, reliable, and compliant operation. The role has direct impact on customer satisfaction, surgical efficiency, and patient outcomes, working closely with surgeons, clinical teams, and commercial partners in the field. 

Key Responsibilities 

• Install, commission, maintain, and service VELYS™ robotic‑assisted and enabling technologies at customer sites in accordance with company standards and regulatory requirements. 

• Diagnose and resolve technical, hardware, and software issues in the field, ensuring timely system uptime and customer support. 

• Provide on‑site technical support during surgical cases and clinical use as required, ensuring safe and effective system operation. 

• Perform preventive maintenance, system upgrades, and functional testing to ensure optimal performance and compliance. 

• Document service activities, technical issues, and corrective actions accurately within designated service management systems. 

• Collaborate with Commercial, Clinical, and Technical teams to support product launches, customer training, and continuous improvement initiatives. 

• Support investigations and escalation of complex technical issues, contributing to root‑cause analysis and long‑term corrective actions. 

• Comply with all quality system requirements, health and safety standards.  

• Demonstrate strong work ethical behaviors and high collaborative attitude. 

Qualifications 

Education 

• Bachelor’s degree required in Engineering (Biomedical, Electrical, Mechanical, Mechatronics, or related technical discipline). 

• Advanced technical training or certifications preferred. 

Experience and Skills 

Required: 

• 4-6 years of relevant field service, technical support, or engineering experience, ideally in medical devices, robotics, or complex electromechanical systems. 

• Hands‑on experience troubleshooting hardware, software, and integrated systems in customer‑facing environments. 

• Ability to work independently in the field while collaborating effectively with cross‑functional teams. 

• Strong customer‑service orientation with clear and professional communication skills. 

• Willingness and ability to work flexible hours, including early mornings, evenings, or weekends aligned to surgical schedules. 

• Ability to lift and transport equipment (up to approximately 23 kg / 50 lbs) and perform tasks requiring standing, bending, and manual dexterity. 

Preferred: 

• Experience supporting robotic‑assisted surgery systems or advanced digital medical technologies. 

• Familiarity with regulated environments (ISO, GMP, MDR/FDA) and medical device quality systems. 

• Knowledge of networking, imaging, or software‑driven platforms used in operating room environments. 

• Experience working directly with surgeons, OR staff, and hospital biomedical teams. 

Other: 

• Languages: Italian (fluent); English (professional working proficiency). 

• Travel: Significant regional travel required (approximately 60–80%), primarily within Italy, with occasional international travel. 

• Certifications: Technical or biomedical service certifications preferred. 

• Driving: Valid driver’s license required; role is vehicle‑eligible. 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.