Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Responsibilities:
- Hands-on experience in carrying out service, trouble shooting, repairs,
- commissioning of equipment in oil & gas sectors, refineries, power plants, watermarkets is required. Extensive traveling throughout the year is essential.
- Candidates should be energetic, proactive and highly customer centric. Proficiencyover different languages will be added advantage. Should be willing to travelextensively on short notice. Should be self-driven, hands-on in the field, lead the team from front.
- Carry out installation, commissioning activities of pumps at customer places and onsite repairs.
- Perform in-house and on-site repairs & service activities.
- Ensure customer expectations are met as per engineering standards.
- Provide technical help and training to Technicians and Fitters.
- Perform hands-on work to ensure pump repair jobs are as per requirement.
- Co-ordinate with internal and external customers effectively.
- Extensively travel for domestic jobs and overseas field service work on a continuous basis as required.
- Prepare comprehensive reports for the work performed at site.
- Should be able to use measuring instruments efficiently.
- Ensure works are completed as per customer requests on time and in most economical ways.
- Develop/Adopt new Techniques & procedures.
- Establish safe and proper work area. Respect and follow all the safety requirements.
- Self-starter, perform hands on in the field, lead the team from front, believe in the teamwork.
Requirements:
- DME (or) BE Mechanical Engineer with 6-8 years of experience in commissioning,repairs, service activities of industrial pumps, turbines, compressors, seals or anyother rotary equipment.
- Candidate with prior experience in service, commissioning, repair activities of pumps are preferred.
- Hands on good Experience in rotary machines (preferably centrifugal pumps) and knowledge of API engineered pumps.
- Experience in serving customers in oil & gas, power, water and other general
industries. - Should be ready to travel extensively.
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