Field Service Representative (FSR) Build & Configure Engineer

M9 Solutions is seeking a Field Service Representative (FSR) Build & Configure Engineer to work onsite in support of a government contract for a client located in San Diego, CA. An active TS/SCI clearance is required.

Responsibilities

• Oversees the build and configuration of software on government-owned hardware in a government-owned facility.
• Configures and validates enterprise server hardware and software, including operating system installation, network configuration, and system-level troubleshooting.
• Maintains and manages build schedules across concurrent work streams, ensuring nothing stalls for lack of an owner.
• Maps key technical and procedural processes and verifies they are executed correctly with US Government and associated contracted personnel.
• Records and reports progress on ongoing builds, serving as the single source of truth on status for all stakeholders.
• Liaises day-to-day with government and contract officials in the lab.
• Coordinates across external vendors, internal teams, and remote engineers; relaying technical issues and carrying feedback in both directions.
• Surfaces questions, blockers, and feedback from government stakeholders and routes them to the right owners.
• Trains new personnel on lab processes and procedures as the team grows.
• Delivers training across desk-side, classroom, and 1:1 settings to analysts and operators.
• Provides operational and technical feedback to both government stakeholders and engineers in other locations.
• Supports incoming technical requests from government personnel and coordinates related response, support, and training as needed.

Required Skills and Qualifications

• TS/SCI security clearance.
• U.S. citizenship is required for this role.
• Strong technical background, ideally in Computer Science, Software Engineering, or a related field.
• Experience supporting on-prem server deployments.
• Background in Linux system configuration and management, with comfort working directly on the Linux command line.
• Experience configuring enterprise servers, both hardware and software.
• Experience configuring and debugging IPv4 networks, including static IP assignment, routing, and NAT.
• Demonstrated experience coordinating complex technical work across multiple teams, vendors, and stakeholders.
• Comfort operating in classified government environments and navigating government lab protocols.
• Strong communication skills including status reporting, feedback gathering, and troubleshooting with both technical and non-technical audiences.
• Experience with edge hardware deployment or government hardware build and configure operations.
• Technical fluency in areas such as Python, SQL, or Spark; sufficient to understand platform behavior and engage credibly with engineers.
• Ability to work independently and make sound decisions with minimal supervision in a fast-moving, high-stakes environment.

GH 973