Field Service organization is responsible for crafting and publishing documentation and training deliverables for Dematic's mechatronics products, software products, and customer solutions.
As a technical writer in Field Service, you will be responsible for creating world-class documentation for internal and external audiences across the globe. You will work closely with distributed development teams throughout the product development lifecycle to create reliable, clear, and concise content. You will follow DITA methodologies to create, manage, and publish your content using a Content Management System (CMS).
You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
We offer:
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $82,875 -$121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will do in This Role:
- Develop a deep understanding of users inside and outside the organization. Learn their workflows, challenges, and technical documentation needs. Ensure all materials are relevant, practical, and easy to use.
- Partner with product managers and research and development engineers to acquire technical information. Explain sophisticated concepts clearly. Verify that documentation fits product functionality and business goals.
- Develop, create, and publish multimedia learning assets, product help content, and web-based documentation that support onboarding, self-service learning, troubleshooting, and continued product use.
- Build strong working relationships with field service technicians, product managers, subject matter experts, and other collaborators. Capture real-world knowledge and reflect it accurately in customer-facing and internal materials.
- Identify and implement innovative ways that help users learn and effectively use software and tools, including more intuitive guides, visuals, knowledge resources, and digital learning experiences.
- Prepare professional technical reports for customers based on technician-provided checklists, ensuring that findings, observations, actions taken, and recommendations are documented clearly and consistently.
What We Are Looking For:
- Bachelor's Degree in a relevant field, such as engineering or computer science, or equivalent experience and education
- Minimum 5 years’ experience working with technical products (hardware or software)
- Familiarity with structured authoring tools and methodologies, such as CMSs and DITA
- Exceptional writing skills to produce effective training for an engineering audience
- Proven track record to plan and deliver work within an agile development process
- Strong analytical and problem-solving skills with a high attention to detail
- Outstanding ability to work with teams to build partnerships and get things done
- Experience in material handling systems or industry would be an asset
