Field Service Technician

Accountabilities:

• Represent the organization professionally in the field, keeping customer needs at the center of project execution and ensuring field activities remain on track.
• Install and commission standard high-voltage products across assigned customer locations in North America.
• Perform general servicing, maintenance, troubleshooting, and technical support for standard HV products.
• Work safely within live substations and network facilities while following all applicable health, safety, and environmental requirements.
• Complete required technical, product, and external health and safety training and maintain all relevant training requirements.
• Maintain regular communication with Field Service and Operations teams to support efficient planning, scheduling, and execution of field activities.
• Report completed work, work orders, service appointments, and relevant field updates to the appropriate management and operational teams.
• Prepare accurate reports documenting field activities and communicate findings to operational stakeholders.
• Monitor and communicate customer satisfaction before, during, and after service activities.
• Support the non-conformance and issue-management process by applying critical thinking, gathering relevant customer feedback, and ensuring information is passed to the appropriate teams for verification and analysis.
• Identify and communicate technical or operational issues that may affect project schedules, service quality, or customer outcomes.
• Take on additional duties and field-service responsibilities appropriate to the role as required.
• Travel extensively to customer locations, with up to 70% travel potentially required.

Requirements

• Associate’s degree in Electrical Engineering, Mechanical Engineering, or a related discipline, or 5 years of field experience in a comparable role.
• Previous experience in a field service, installation, commissioning, maintenance, or technically related position.
• Experience working with electrical, mechanical, or high-voltage products and systems is relevant to the role.
• Strong analytical and problem-solving abilities, with the capacity to diagnose issues and develop practical solutions in field environments.
• Good IT proficiency and strong documentation-management skills.
• Excellent interpersonal and verbal communication skills, with the ability to interact professionally with customers and internal teams.
• Strong attention to detail and commitment to accurate reporting and documentation.
• Positive, proactive, and adaptable attitude with a genuine willingness to learn new products, technologies, and procedures.
• Ability to work independently while maintaining effective communication and coordination with remote operational teams.
• Flexibility to work additional hours and weekends when required by customer or project needs.
• Current driver’s license and passport required, with the ability to travel throughout the assigned region and potentially to other customer locations.
• Previous experience with communication protocols and carriers is desirable.
• Experience with software and hardware solutions is a plus.
• Demonstrated critical-thinking skills and the ability to assess technical or operational issues effectively.
• Previous experience working directly with customers and delivering satisfactory technical outcomes is preferred.
• Commitment to health, safety, environmental, quality, and customer-service standards.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Smart and remote working options.
• Subsidized gym and wellness program.
• Technical training and opportunities to develop expertise in HV product installation, commissioning, servicing, and maintenance.
• Exposure to diverse customer sites and technically challenging field projects across North America.
• Opportunity to work closely with field service, operations, and customer-facing teams.
• Significant hands-on responsibility and opportunities for professional development.
• A collaborative environment built around teamwork, continuous improvement, learning, and doing the right thing.