Field Service Technician (Appliance Repair) - Grand Rapids, MI

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity: 

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Grand Rapids, MI metro area.  
*All candidates must be able to work coverage in the Grand Rapids metro and surrounding areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. 
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

-    Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
-    Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. 
-    Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
-    Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
-    Immediately and accurately process paperwork and perform data entry upon completion of each job.
-    Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
-    Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements: 
-    Minimum 1 year experience in a technical role (Appliance repair preferred).
-    Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
-    Experience in the use of tools, and diagnostic test equipment.
-    Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
-    Valid Driver’s license in good standing.
-    Ability to obtain appropriate EPA Certification. 
-    Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. 

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