If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
Key Responsibilities:
The Field Service Technician – Diesel Engine Specialist is the branch's go-to expert for large industrial diesel engines, with a primary focus on the Volvo 13L and 16L engines powering the Sandvik fleet across East Tennessee. Reporting to the Field Service Manager, the role supports engine troubleshooting, fault finding, repair and rebuild assembly in the field and in the branch workshop. As a secondary focus, the role performs general field service on all Sandvik equipment. The role maximizes equipment availability and reliability in accordance with OEM specifications, customer contracts, and Sandvik standards, while acting as a trusted, professional point of contact for customers in the field.
Primary Focus – Diesel Engine Support
- Diagnosis, troubleshooting, and fault finding on large industrial diesel engines across the Sandvik fleet, with a primary focus on Volvo engines (However can work on other OEM brand such as Cummins, Deutz etc), using OEM diagnostic software, electronic engine control data, fault codes, schematics, and service manuals.
- Perform in-frame and out-of-frame engine repairs and engine rebuilds, including teardown, inspection, precision measurement, component assessment, and reassembly to OEM tolerances and torque specifications.
- Repair and service engine sub-systems, including fuel injection, air intake and turbocharging, cooling, lubrication, electronic engine management, and exhaust aftertreatment systems.
- Remove and install engines and major engine components, and perform post-repair testing, run-in, and performance verification before returning equipment to service.
- Conduct root-cause analysis of engine failures, including review of oil and fluid analysis, and recommend corrective and preventive actions to customers and the Field Service Manager.
- Support engine-related warranty claims, technical cases, and OEM communication with accurate failure documentation and evidence.
- Act as the branch technical resource for engine work, coaching and mentoring other technicians on engine diagnostics, repair, and rebuild practices.
Secondary Focus – General Field Service (All Sandvik Equipment)
- Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground equipment (loaders, trucks, development and production drills, bolters) and surface equipment (Surface top hammer, rotary and DTH drill rigs) in line with OEM specifications and customer maintenance plans.
- Diagnose and repair hydraulic, electrical, electronic control, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
- Respond to breakdown and emergency service calls to minimize downtime and restore equipment safely and promptly.
- Support the assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment, including operator and maintenance familiarization for customer personnel.
- Remove, install, and support component change-outs and rebuilds in the field and workshop as required.
All Work
- Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.
- Complete accurate, timely, standardized field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.
- Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
- Follow Sandvik, customer site, OSHA, and MSHA safety requirements at all times, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
- Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition. Including where required maintaining fit for work health and licensing requirements eg. drivers license and DOT requirements as well as MSHA certification
- Build professional customer relationships and represent Sandvik with a customer-first, solutions-focused approach.
- Complete required product, engine OEM, safety, and technical training and progress through the Sandvik technician levels; share knowledge with and mentor less-experienced technicians.
Minimum Qualifications & Experience:
- High school diploma or GED required; diesel engine or heavy equipment technical certification, completed diesel apprenticeship, or equivalent trade qualification strongly preferred.
- Minimum five years of hands-on experience diagnosing, repairing, and rebuilding large industrial or off-highway diesel engines, including demonstrated experience on Volvo 13L and/or 16L engines.
- Proficiency with electronic engine diagnostic tools and software, precision measuring instruments, and OEM engine service documentation.
- Valid driver’s license with an acceptable driving record.
- MSHA Part 46/48 training (or ability to obtain), and ability to meet customer site-access, medical, and fit-for-duty requirements.
- Basic computer skills for electronic work orders, service reports, and time entry.
- Proven experience in complete engine teardown, inspection, rebuild, and assembly to OEM specifications, including in-frame and out-of-frame overhauls.
- Strong working knowledge of electronically controlled fuel injection, turbocharging, engine management, and modern emissions/exhaust aftertreatment systems.
- Experience working in MSHA-regulated underground mines, quarries, or surface mining operations.
- Ability to work independently at remote sites, communicate clearly with customers, and document work accurately.
Preferred qualifications:
- Extensive experience troubleshooting, fault finding, repairing, and rebuilding Volvo 13L and 16L engines in industrial, off-highway, or mining applications strongly preferred.
- Active Listening skills
- Success with both internal as well as external customers
- Flexibility in the workplace
- Preference will be given to candidates with a willingness to manage administrative workload on the computer, participate in process improvement
- Experience with other large industrial diesel engine OEMs is an advantage.
- Field service experience on Sandvik or comparable OEM underground or surface mining equipment preferred.
- Working troubleshooting ability on hydraulic and electrical/electronic control systems using schematics and diagnostic tools.
Location: Kershaw, SC
Travel Requirements: Primary site location is Kershaw Mine, but other sites may also require assistance
Compensation Range: $35.00 to $45.00/hour, depending on experience
Schedule: Standard schedule is Monday through Friday, with overtime, weekend work, shift work, and on-call or emergency callouts as customer and operational needs require. Regular travel within the region, including overnight stays, is required. Work involves exposure to mobile heavy equipment, underground conditions, industrial noise, dust, confined spaces, working at heights, uneven surfaces, and weather conditions. The role requires the ability to lift up to 50 lbs, climb, kneel, and work in awkward positions for extended periods. Compliance with site rules, required PPE, medical or fit-for-duty requirements, and applicable safety training is mandatory.
Work authorization
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled.
Benefits:
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.
How to apply
For immediate consideration, please apply online at www.home.sandvik/careers to the Field Service Technician – Engine Specialist Position, Job ID# R0099162.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
