Field Service Technician II

Job Description

ABOUT THE ROLE:

Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assess and responds to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability, and maintenance problems through field service management software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.
• Ensure all training and certifications required for position are maintained in an up to date and timely fashion.
• Ensuring spare parts stock level in van is kept at specified levels.

EDUCATION:

• Associates degree or equivalent from a two year college or technical school; 5 years relevant experience and training; or equivalent combination of education and experience.

EXPERIENCE:

• 3 years prior experience in similar or related field.

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Excellent communication and customer service skills.
• Strong organizational and communications skills.
• Ability to work independently with little direct supervision.
• Demonstrated levels of product knowledge, preferably obtained through hands-on experience.
• Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills. Must possess a demonstrated understanding of internal combustion engines. Must have the ability to read, understand, and follow electrical and hydraulic schematics. Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory.
• Certificates / Licenses / Registrations:
• Valid Drivers License
• DOT Certification

COMPUTER SKILLS:

• MS Office and business applications.

LANGUAGE SKILLS:

• Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customers or employees of the organization.

MATHEMATICAL SKILLS:

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; to stand, walk and sit; and to talk and hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level is generally moderate. These environmental conditions may be encountered during such activities as working with operational equipment.

 

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

Pay Range $28.37-$40.53 per hour.

The estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus’ as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose.  If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer.  We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.