Field Service Technician - Little Rock, AR

WE ARE HIRING A 1ST SHIFT ON-SITE FIELD SERVICE TECHNICIAN IN LITTLE ROCK, AR!

Hours: MONDAY - FRIDAY 8AM-5PM

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Total Rewards:

• Medical Benefits from day 1

• Up to 4 weeks paid time off accrued within the 1st year.

• 6 paid company holidays + 6 paid floating holidays

• 401k with up to 6% company match

• Annual Incentive Program (bonus)

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance:                 

• Perform high quality preventative and emergency maintenance services on Entrust equipment

• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:

  • Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing

• Day-to-day repairs may consist of:

  • Cleaning rollers, sensors, cavities and such as required

  • Calibrating sensors, data read/write devices, application pressure, etc.

  • Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)

  • Evaluation/ replacement of temperature/ proximity/ position sensors

  • Software adjustments for temperature, hardware positioning, etc.

  • Utilizing repair and service manuals to troubleshoot card printer systems

  • Utilizing test equipment such as voltmeter and laptop

  • Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.

• Maintain accurate and proper inventory levels utilizing the ERP platform as applicable

• Follow established processes for service activity reporting and call management

• Accept, organize, and respond to service calls utilizing a dispatch system

• Drive to customer sites daily to provide service and maintenance as applicable

Customer Interaction:                                                                                   

• Interact with customer operations staff

• Be consistently reliable and timely in all aspects of the position, and display a positive attitude

• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

• Work to continually improve customer relations

• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:                                                                        

• Participate in company sponsored personal development and quality initiatives

• Complete all company training and development courses required by Entrust

• Develop competency in required applications to confidently use diverse software and systems required by the operation

• Assist less experience personnel that require assistance with difficult repair problems

• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

  

Qualifications: 

Basic Qualifications:

• High School Diploma/GED or equivalent

• Minimum of 2 year of electromechanical technician experience

• Proficient problem solving and troubleshooting skills

• Proficient with PC’s, current operating systems and relevant software applications

• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work

• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations

• Willingness to be on-call

• Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.

• Valid and active drivers license, insurability if applicable for the role

• Overtime is required as needed

Preferred Qualifications:

• Associates degree in Electronics or related field or equivalent verifiable training

• Additional electromechanical technician or field service experience

• Entrust central issuance

• Advanced technical education

• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

• Skilled with tools and electronic test equipment

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Compensation Range:

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com