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Austin, Texas, United States
Onsite
At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
The application window will be open until at least October 27th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of gFiber's Field Technicians, helping to expand and maintain gFiber's Wired and Wireless customer installations and network construction.
Role Description
The Field Services Center Technician II supports the dispatch and technical support of: installing and repair of gFiber services, repair and maintenance of Outside and Inside Plant, planned maintenance, and preventative maintenance. Your primary responsibilities will require the use of service support software such as Salesforce - Field Service Lightning (FSL), Oracle Field Service Cloud (OFSC), GIS mapping systems and understanding of how to diagnose and correct all service impacting root causes from the central office, remote terminal or hut location to the customer premise equipments such as:
In this role, you'll:
At a minimum we'd like you to have:
It's preferred if you have:
The US base hourly range for this full-time position is between $31.15 - $37.79 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific hourly range for your targeted location during the hiring process.
#LI-DNI
gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
