Berlin, Deutschland
Hybrid
Not Available
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will orchestrate installation projects and field service operations for our customers in Germany, ensuring Geotab solutions are deployed to the highest technical and customer service standards. This is a hybrid role based in Berlin. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Field Services Coordinator, your key area of responsibility will be coordinating installation projects of all sizes, from single vehicles to large fleet deployments, primarily across Germany. You will need to work closely with installers and field technicians, customers, and internal teams like Sales, Customer Success, Accounting, and Logistics, as well as communicate with third-party installation partners.
To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards. You will also bring strong customer service skills, a technical and customer-service background, and an interest in using AI tools to work smarter.
Coordinate and schedule field service activities (installations, maintenance, rip and replace) across Germany.
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests, work orders, and ensure timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems, including Salesforce and the installer network database.
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
Support coordination of third-party service partners and subcontractors.
Review installation reports and installer invoices, and work with Accounting so installers are paid on time and customers are billed correctly.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to engineering or product teams as needed.
Ensure compliance with local regulations, health & safety standards, and company policies.
This is a 12-month fixed-term contract position.
Fluent German and English (verbal and written) are required, as you will work with customers and installers in Germany. Professional level proficiency in Polish or Dutch is a plus.
1-3 years of experience in field service coordination, logistics, operations, or a related technical coordination role, including managing third-party contractor relationships and troubleshooting technical issues.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with Salesforce and Google Workspace (Sheets, Docs, Slides) or similar service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI tools into your daily work.
Exceptional organizational and time management skills — ability to manage multiple priorities and projects at the same time.
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive, solution-driven mindset.
Ability to work autonomously in a fast-paced, hybrid environment.
Customer-centric approach with a strong sense of accountability.
This position is based in Berlin, Germany, on a hybrid model. You must have the right to work in Germany.
