Want to know if this job is worth applying to?
Ft. Lauderdale, FL, USA, United States of America
Onsite
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Field Services Engineer to join our growing team!
The Field Services Engineer will provide internal support for our team members at the local office as well as remote staff. To excel in this role, you will need to provide a good combination of technical and customer service skills.
How You Will Contribute:
Support the IT infrastructure for a department or office including the physical network, servers and applications
Support the desktop environment and physical security at local office
Conducts evaluation of the technology process problems and recommends solutions
Provides support for complex computing environment in areas such as hardware, software and networks
Perform support for special applications requiring extensive knowledge and expertise
May design and delivery training for enterprise tools and applications
Executes core administration tasks and functions in specific area assigned within guidelines and service levels
Follow up on outstanding requests/incidents and ensure timely resolution
Coordinate and support the use of audio and video equipment in conference rooms
Identify and automate processes to improve customer support services
Manage and monitor internal assets to ensure accurate inventory records
Skills & Experience to Be Successful:
Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)
SharePoint Security, role base security definitions and deployment (preferred)
Experience in an SD-WAN and/or MPLS network environment (preferred)
Previous experience working in a SOX and HIPAA environment (preferred)
4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)
Windows desktop environments, Win 10 and Office 365 Suite
Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
Security enablement on Mobile devices (iOS, Android)
Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
File server knowledge and File Sharing systems, and SFTP applications
Security products such as laptop encryption, backup, anti-virus
Experience with remote desktop support tools, VPN and VDI environments
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.