Job Category:

General Management

Schedule:

Full time

Job Description:

PURPOSE AND SCOPE

To coordinate district installation activities to ensure customer expectations are exceeded on assigned projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Coordination of all installation projects, ensuring quality of work and timely completion while containing costs and exceeding customer expectations.
• Foster good communication and relationships among customers, contractors, subcontractors, Technicians, and Sales Reps.
• Serve as resource for sales representatives when quoting installation pricing and scheduling. 
• This position will be responsible for assuring that all Rite-Hite product is properly applied and are installed according to Rite Hite specifications.  This will necessitate a close relationship to the corporate applications department as well as day to day contact with the sales organization to ensure that Rite-Hite products perform appropriately.
• Visits job sites as necessary pre-sale to ensure all issues that need to be taken into account when quoting are considered.
• Reviews all orders to determine which are projects.
• Coordinates all projects with Sales Rep, TTL, and CSR, as well as subcontractors.
• Coordinate and perform job site checks as needed.
• Attend project startup meetings, ensuring good communication with all parties and fostering good relationships with customers, contractors, and other parties on the job.
• Maintain the district's electronic installation schedule.
• Coordinate all-district installations with customers and subcontractors.  This includes off loading of product, necessary equipment, and resolving any unforeseen issues that arise during the project.
• Monitor subcontractor performance on projects, including quality of work, compliance with safety standards, compliance with Arbon customer service standards, and meeting deadlines, per AQBP.
• Perform cost control activities including review of subcontractor invoices.
• Maintain up to date product knowledge of all Rite-Hite products and common allied products.
• Working with Service Manager, TTL's, and Safety Coordinator, support a safe and healthy workplace for Arbon employees and subcontractors.  This includes modelling safe behaviors and safety policies, supporting safety training programs, conducting safety audits of Technicians and subcontractors, and monitoring safety on job sites.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• Associate degree (A. A.) or equivalent from two-year college or technical school
• Six months to one-year related experience and/or training
• Equivalent combination of education and experience.

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Company Description:

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.  Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.