Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management. In this role, you will lead global Financial Crime operations, overseeing the delivery of screening and alert management activity across multiple locations. You will be responsible for driving operational performance, risk management, and control effectiveness, ensuring activity is delivered in line with regulatory requirements and organisational standards.

You will operate at pace in a high‑pressure environment, making time‑sensitive, high‑impact decisions across live incidents and complex operational scenarios. The role requires balancing competing priorities such as SLA delivery, risk exposure, and operational capacity, while maintaining a strong control environment across the full alert lifecycle.

As a senior leader, you will drive consistency, accountability, and performance across regions, working closely with stakeholders to manage incidents, resolve issues, and continuously improve operations through optimisation, analytics, and automation.

To be successful as a Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management, you should have:

• Strong senior leadership experience in Financial Crime, Screening, or Operations environments.
• Proven experience managing global, multi‑location operations, driving performance across geographically dispersed teams.
• Strong capability in decision‑making and problem solving, particularly in high‑pressure, time‑critical situations.
• Deep understanding of risk, controls, and regulatory requirements, including Financial Crime policies and operational governance.
• Experience in workflow design, optimisation, capacity planning, and forecasting.
• Strong analytical capability, including performance metrics, MI, and operational reporting.

Some other highly valued skills and experience include:

• Experience managing incident response and escalation scenarios, with the ability to remain calm and decisive under pressure.
• Strong stakeholder management skills, with the ability to influence across matrix structures and senior audiences.
• Experience driving automation, machine learning, or process efficiency initiatives in operational environments.
• A clear understanding of screening processes and alert lifecycle management within Financial Crime operations.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Bournemouth.