Financial Operations Administrator

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 

We can’t wait to get to know you! 

Core Responsibilities

• Maintains the Bank’s corporate Web Business Banking platforms, including user administration, access management, and payment template management;
• Executes and monitors payment transactions, including wire payments, account transfers, cheque-related activities, and other banking transactions while ensuring adherence to established controls, banking requirements, wire payment screening requirements, Anti-Money Laundering (AML) requirements and service level expectations.
• Actively monitors daily payment activity and clearing line utilization, proactively coordinating department requests for temporary limit increases with banking partners to facilitate the timely processing and release of payment transactions;  
• Acts as the primary day-to-day contact with the Bank’s banking service providers to facilitate business unit inquiries, support payment-related requests, resolve operational issues, and coordinate banking service changes;
• Supports the Director, Business Reporting and Settlement in establishing and maintaining banking infrastructure for new products, services and operational initiatives;
• Co-ordinates the set-up and maintenance of bank signing authorities, authorized banking contacts, user access administration, and related corporate banking documentation;
• Supports Finance and Accounting activities by generating operational reports, providing banking transaction information, facilitating investigations, and coordinating requests requiring banking partner involvement.
• Administers the Bank's expense management platform, including processing employee expense claims, maintaining user profiles, coordinating periodic reporting and system administration activities, and supporting employee inquiries.
• Prepares and distributes operational reporting, management reporting, and banking-related information required to support Finance, Accounting, and business stakeholders.
• Supports Accounting and Finance activities by facilitating banking transactions, obtaining banking documentation, coordinating information requests, and assisting with monthly, quarterly, and annual operational processes.
• Maintains the Financial Operations and Banking procedures, user guides, process documentation, and operational controls documentation;
• Supports operational risk management and internal control activities, including periodic reviews of user access, banking authorities, security credentials, and banking administration controls, and compliance with payment processing and wire screening requirements.
• Supports internal and external audit requests by providing documentation, reports, system information, and process information as required.
• Updates Finance and Accounting’s Business Continuity Plan, as required, and coordinates annual business continuity and disaster recovery testing activities;
• Provides operational and administrative support to the department’s senior management team on an ad hoc basis.

Let's Talk About You

• Post-secondary education in Finance, Accounting, Business Administration, or a related field preferred;
• Enrollment in, or completion of, a professional accounting designation program (CPA) is considered an asset;
• Minimum of 3 years of experience in financial operations, bank administration, payment operations, expense administration, or a related finance function;
• Experience within the financial services industry preferred;
• Strong understanding of banking operations, payment processing, operational controls, wire payment screening requirements, and financial administration processes;
• Established organizational skills with the ability to prioritize multiple tasks and meet tight deadlines;
• Strong interpersonal skills with the ability to build effective working relationships across the organization and with external service providers;
• Excellent oral and written communication skills, with the ability to communicate clearly and concisely;
• Self-starter who is able to work independently, exercise good judgment, and effectively resolve operational issues;
• Detail oriented with the ability to maintain a high degree of accuracy while working under time-sensitive deadlines;
• Strong analytical and problem-solving skills with the ability to investigate issues and identify appropriate solutions; 
• Strong working knowledge of Microsoft Office applications, including advanced Word skills, and intermediate Excel and data analysis capabilities.