Fleet Support Specialist, Field Integration & Test (R5615)

What you'll do:

Primary duties 

• Site surveys: Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning. 

• Field installation: Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover. 

Additional responsibilities 

• System configuration and validation: Configure and validate deployed systems, including new capabilities before they go into operational use. 

• Field troubleshooting: Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving. 

• Maintenance and sustainment: Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment. 

• Field modifications: Carry out approved changes to fielded hardware and systems. 

• Configuration management: Keep accurate configuration records for all deployed assets. 

• Technical decisions: Make field-level technical decisions, with input from the Field Integration Engineer. 

• Integration support: Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings. 

• Customer support and training: Give customers technical support and hands-on training on system setup, operation and upkeep. 

• Cross-team coordination: Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready. 

How we measure success 

• Thorough, accurate site surveys that make installations go smoothly 

• Installations finished on schedule and to spec 

• High system readiness and uptime across deployed assets 

• Quick, effective fixes for field issues 

• Accurate configuration and maintenance records 

• Customers who are trained and confident using the systems 

Physical requirements 

The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying. 

Travel and location 

• On-site in Frisco, Texas 

• Up to 50% travel 

Required Qualifications:

• One of the following: 

• A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role 

• A bachelor's degree in an engineering or technology field 

• 2+ years of experience working with electrical and radio-frequency (RF) systems 

• Hands-on experience with site surveys and field installation of technical systems 

• Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field 

• A proven, hands-on record troubleshooting complex technical systems in field or operational settings 

• Experience with maintenance, sustainment and configuration management 

• The ability to make sound technical decisions under time pressure in austere environments 

• Clear communication, including training customers and working across teams 

• Ability to obtain a Secret security clearance 

Preferred Qualifications:

• Experience working in electrical and RF environments, including power distribution, cabling, grounding, antennas, RF equipment and electromechanical systems