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Δήμος Αμαρουσίου, Περιφέρεια Αττικής, Ελλάς
Onsite
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Flex Operations Support Agent is an essential member of the Ayvens Mobility team, acting as a brand ambassador who delivers the fastest, easiest, and most valuable experience to our customers. Based at our company headquarters in Marousi, this role focuses on providing world-class customer service, effectively managing rental processes, and supporting Mobility operations across Greece, including provincial Mobility stations. The Agent also oversees the quality of partner operations, ensures high fleet utilization, and delivers consistent service excellence.
- Provide world-class customer service by managing the rental process (EBS requests, reservations, rental agreements, customer handling during and after the rental) in full compliance with Ayvens policies and procedures.
- Respond promptly to all requests sent to the department’s email account, as well as incoming calls.
- Manage rental agreements related to company personnel and ensure smooth and compliant handling of internal rentals.
- Oversee Mobility stations located in provincial areas, ensuring partners comply with Ayvens standards and operational guidelines.
- Ensure customers receive high-quality service and that fleet condition, cleanliness, and readiness meet Ayvens requirements.
- Monitor and strive to maintain high fleet utilization across all provincial Mobility stations.
- Create transfer requests in the CRM and manage the full lifecycle of each request.
- Manage driver replacement vehicle requests within the CRM system.
- Complete daily administrative tasks, reports, and lists to support departmental operations.
- Communicate professionally and helpfully with customers via phone and email.
- Resolve customer issues and concerns using effective service recovery techniques.
- Monitor the Complaint Handling process and ensure timely resolution of all customer complaints.
- Share customer insights and feedback to support continuous improvement efforts.
- Strong customer service orientation with excellent communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Familiarity with CRM systems and rental processes considered an asset.
- Able to collaborate effectively with internal teams and external partners.
-1-2 years of experience in the automotive industry and customer service
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.