Flex Services Coordinator – Member Claims & Data Interface

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Alberta Blue Cross® has an immediate opening for an enthusiastic, team-oriented, results-driven Flex Services Coordinator to join our administration team. Reporting to the Team Manager of Flex Services, the ideal candidate must possess an optimum level of benefit enrolment system expertise and responsiveness to our clients often involving data analysis, investigation, collaborating across teams and departments, facilitating issue resolution, interpreting complex member benefit enrolment data and engaging in project work. The successful candidate must have exemplary interpersonal skills, positive attitude and work ethic, strong problem-solving skills, and a strong commitment to exceptional client services.

WHAT YOU WILL DO:

• Provide clear concise direction, troubleshooting, support and resolution on inquiries and issues for external and internal clients.

• Create and maintain Flex Administration System procedure and process documentation.

• Maintain, interpret and take appropriate action on internal and external reporting.

• Coordinate and facilitate the transition of new and existing groups to the Flex Administration System.

• Active participation in and support of client re-enrolment activities, tasks, meetings and data validation.

• Coordinate and facilitate data compare processes with corporate clients to ensure consistent and accurate data is maintained.

• Continuously provide exceptional customer service to internal and external stakeholders.

• Identify enhancements to existing processes to meet the changing needs of our clients.

• Represents Flex Services on special projects and committees.

• Analyze current processes and implement solutions to streamline and improve productivity.

• Engage in internal and external facing project work.

• Gather requirements, conduct analysis and synthesize data.

• Occasionally conduct introductory presentations and introduce processes to internal and external stakeholders.

WHAT YOU WILL HAVE:

• Business diploma, certificate and/or previous related experience required.

• 2-3 years in a comparable position or responsibility level.

• Strong knowledge of Alberta Blue Cross plans, benefits, contracts, systems and processes considered an asset.

• Outstanding interpersonal skills.

• Outstanding communication skills including listening, written and verbal.

• Demonstrated commitment to delivering an exceptional customer experience.

• Proficient computer skills and experienced with Microsoft Office suite of products.

• Previous experience with flexible benefits administration or data analysis considered an asset

• Detail-oriented, organized and resourceful.

• Ability to work under pressure, meet tight deadlines, prioritize and manage multiple tasks, projects and deadlines, all without jeopardizing quality.

• Self-motivated and flexible.

• Strong planning and problem-solving skills.

• Attitude and approach of willingness to learn.

• Strong work ethic and positive attitude.

This position will remain open until suitable candidates are selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.