This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a FlexFund Support Representative based in India.
Join a customer-focused team dedicated to delivering reliable support and seamless transaction experiences in a fully remote environment. In this role, you will guide clients through the transaction lifecycle, manage order workflows, and ensure accurate information across multiple systems. You will play a key role in resolving inquiries, maintaining service quality, and ensuring requests are processed efficiently and within established deadlines. By collaborating with clients and internal teams, you will help identify operational challenges and contribute to continuous process improvement. This position is ideal for a detail-oriented professional who enjoys problem-solving, working with technology, and delivering excellent customer service. You will work with US-based business teams and gain valuable experience in a fast-paced, internationally connected organization.
Accountabilities:
- Provide timely and professional support to clients by responding to inquiries, explaining processes, and guiding them through each stage of the transaction lifecycle.
- Review incoming requests, assess client needs, and determine the most appropriate solutions to ensure efficient and accurate resolution.
- Manage order workflows from creation through completion, ensuring requests are handled correctly and processed within established service-level expectations.
- Maintain accurate and consistent order information across internal systems, CRM platforms, and reporting tools.
- Monitor daily workflows to identify system bugs, technical issues, and operational inefficiencies, ensuring that findings are documented and escalated promptly.
- Communicate effectively with clients and internal stakeholders to investigate and resolve order-related concerns.
- Complete assigned support tickets within required daily, weekly, and monthly targets, with a focus on resolving tickets within one business day.
- Maintain high standards of accuracy, completeness, and quality in accordance with established quality assurance (QA) guidelines.
- Contribute to positive client and agent satisfaction by providing reliable, responsive, and solution-oriented support.
- Maintain consistent availability throughout scheduled working hours and collaborate effectively with US-based teams during the required time-zone overlap.
Requirements:
- At least one year of experience in customer service, customer support, or technical support is preferred.
- Previous experience working with US-based business teams is required.
- Strong attention to detail and a high degree of accuracy when entering, reviewing, and managing data.
- Ability to work effectively in a fast-paced environment, manage competing priorities, and meet strict deadlines.
- Excellent multitasking and time-management skills, with the ability to handle multiple support requests and workflows simultaneously.
- Good technical proficiency and the ability to navigate multiple systems, including CRM platforms, reporting tools, and other business applications.
- Strong written and verbal communication skills, with the ability to explain information clearly and interact professionally with clients and colleagues.
- Demonstrated problem-solving skills and the ability to analyze requests, investigate issues, and identify appropriate resolutions.
- A strong sense of accountability, reliability, and commitment to meeting performance, productivity, and quality standards.
- Ability to complete assigned tickets within one business day while maintaining accuracy and positive customer satisfaction outcomes.
- Availability for full and ongoing overlap with US Central Time business hours, corresponding to 11:30 PM to 7:00 AM India Standard Time (IST).
Benefits:
- Annual salary: ₹450,000–₹630,000 INR, depending on experience, skills, job-related knowledge, market alignment, and geographic location.
- Night shift allowance in accordance with company policy.
- Medical insurance to support employee healthcare needs.
- Accident insurance coverage.
- Retirement benefits to support long-term financial well-being.
- 12 company-paid holidays annually.
- Two flexible holidays to accommodate personal needs.
- Earned or privilege leave, along with casual and sick leave.
- Paid maternity and paternity leave.
- Regular wellness activities and weekly events promoting employee well-being.
- Fully remote work arrangement from India.
- Opportunities to develop customer support, technical troubleshooting, and operational skills within a global working environment.
- An inclusive workplace that values collaboration, accountability, personal growth, and diverse perspectives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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