Job Responsibilities

The Floor Manager of EVS-Stewarding is responsible for the daily operations of the Stewarding Department which include assigning work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency.

The Floor Manager EVS-Stewarding is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

Essential Duties/Core Competencies

• Participate in the employee selection process, interviewing and recommending that candidates are hired.
• Set performance standards for tasks, jobs and roles of their employees. Align individual performance expectations with organizational goals. Discipline employees and issues corrective actions.
• Direct, train and develop all Kitchen Utility staff and the distribution of workload necessary to maintain the cleanliness of all kitchen equipment, china, silver, glassware, pots, pans in work areas and replenishment of supplies with clean ware on their assigned shift. 
• Properly train all Kitchen Utility staff on assigned shift in the use of chemicals and sanitary handling of all Food and Beverage equipment and utensils. 
• Oversee banquet set-up and breakdown on assigned shift.  Assign duties as provided by management. 
• Comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.  Comply with all health and safety regulations including MSDS logbooks.
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs.
• Keep all food and beverage areas/surfaces clean and sanitized regularly.
• Maintain proper operations of dish machines/cleaning equipment and maintaining pars/ordering of chemicals and supplies to ensure a smooth operation.
• Nurture an ownership environment with emphasis on motivation and Teamwork of staff.
• Promote positive public and employee relations. 
• Present oneself in a neat and clean appearance at all times. 
• Perform other duties as assigned.

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Associate degree in related field AND two
  • OR Two (2) years’ experience in a high volume Stewarding Supervisory position or equivalent
  • OR Two (2) years’ management experience in the hiring position’s department
• Five (5) years’ related work experience in a high-volume stewarding setting required
• Three (3) years’ related experience in a casino high volume stewarding setting preferred
• Must possess NYC DOH training certificates
• Superior written and verbal communication skills; able to effectively address all levels within the organization
• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least seventy-five (75) pounds, and prolonged sitting during the shift. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $82,500 - $84,365

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.