Floor Manager - Tommy Hilfiger, Roermond (m/w/d)

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

This role is based in Roermond, Netherlands

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PVH ist eines der erfolgreichsten Mode- und Lifestyle-Unternehmen der Welt. Unser Markenportfolio umfasst die iconic brands CALVIN KLEIN und TOMMY HILFIGER. Mit mehr als 30.000 Mitarbeiter:innen, die in über 40 Ländern tätig sind, steht PVH wie kein anderes Unternehmen mit der fortschreitenden Digitalisierung und Integration aller Kanäle für Weiterentwicklung und Innovation.

Eine der größten Stärken von PVH sind unsere Mitarbeiter:innen und unser gemeinsamer Wunsch, ein integratives Arbeitsumfeld zu schaffen, in dem jede(r) Einzelne geschätzt und jede Stimme gehört wird. Gemeinsam setzen wir uns für eine vielfältigere und gerechtere Modebranche ein, um nachhaltige Veränderungen sowohl bei PVH als auch in unserer Branche voranzutreiben.

Für unseren Store in Roermond, Netherlands suchen wir eine(n) Floor Manager (m/w/d).

Mit deiner Unternehmer- und Gastgebermentalität und deinem leidenschaftlichem Verkaufstalent begeisterst du nicht nur unsere Kund:innen, sondern motivierst durch deine positive Ausstrahlung sowie deinem authentischen Auftreten auch dein gesamtes Team.

Deine Aufgaben:

• Die Unterstützung des/der Store- und Deputy Store Manager:in
• Die Repräsentation unserer Premium Lifestyle Marke als Markenbotschafter:in
• Der kompetente Verkauf unserer Kollektionen
• Die regelmäßige Abverkaufskontrolle und Abverkaufsanalysen deines Floors
• Die Betreuung und Aufbau von Stamm- und Neukunden:innen
• Selbstständiges Arbeiten innerhalb deines Verkaufsteams
• Die Zusammenarbeit mit dem VM-Team sowie Mitwirkung bei der Warenpräsentation
• Der Umgang mit unseren Omni-Channel System
• Reklamationsbearbeitung sowie Kassiertätigkeiten

Was brauchen wir von dir?

• Idealerweise erste Erfahrung im textilen Einzelhandel
• Eine hohe Verkaufsaffinität
• Eine motivierende, selbstbewusste Persönlichkeit sowie Sozialkompetenz
• Teamfähigkeit und eine Hands-On Mentalität
• Gute Englischkenntnisse

Was du von uns erwarten kannst:

• Eine attraktive Vergütung inklusive Bonussystem sowie sechs Wochen Urlaub im Jahr
• Spannende interne Aufstiegs- und Weiterbildungsmöglichkeiten
• Vielfältige Mitarbeitervorteile, wie Mitarbeiterrabatte, Staff Outfits, Angebote bei Kooperationspartnern (z. B. Jobrad und Corporate Benefits) und andere Initiativen
• Zahlreiche Angebote für deine mentale Gesundheit
• Lead Yourself. Lead Together. Lead the Way. Bei PVH ist jede(r) eine Führungskraft – egal, ob du ein Team oder ein Projekt leitest oder einfach dein Expert:innenwissen einbringst. Unsere PVH Leadership Behaviors stellen sicher, dass wir das Potenzial eines/einer jeden von uns freisetzen
• Die Möglichkeit, eigenverantwortlich zu arbeiten sowie Prozesse mitzugestalten und zu optimieren
• Ein lifestyleorientiertes Arbeitsumfeld in einem dynamischen, umweltbewussten, wachsenden Unternehmen

Unsere Mitarbeiter:innen kommen aus allen Lebensbereichen und Ecken der Welt zusammen. Inklusion und Diversität sind wesentliche Pfeiler in unserer Unternehmenskultur. Wir wissen, dass uns Vielfalt stärker macht. Unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung und Geschlecht bist du bei uns willkommen.

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About THE ROLE

Our stores are the life and soul of our business.  They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.  Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands.  As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. 

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold ‘one minute meetings’ at the end of employees’ shifts; summarise their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention,and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.  
• Analyse store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

About YOU

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.