The Flower Shop Attendant at The Cooper, supports the daily operations of the hotel’s in-house floral studio and retail flower shop. This role assists with floral preparation, basic arrangements, cleaning, merchandising, guest interaction, and back-of-house organization. As part of the pre-opening team, the Flower Shop Attendant plays a key role in establishing standards, workflows, and presentation excellence that reflect the hotel’s luxury brand and align with Forbes 5-Star service expectations.

The ideal candidate brings exceptional attention to detail, a passion for hospitality and aesthetics, strong organizational skills, and the ability to work gracefully in a fast-paced environment.

Key Responsibilities

Floral Production & Preparation

• Assist with processing fresh flowers, including unpacking, conditioning, hydrating, and storing stems according to floral best practices.
• Support the creation of basic arrangements (e.g., bud vases, simple guest room florals) under direction of the Floral Operations Manager or Lead Florist.
• Maintain cleanliness and organization of work areas, tools, and coolers at all times.
• Rotate floral inventory to ensure maximum freshness and quality.
• Assist with washing buckets, refilling and refreshing water, and general shop upkeep.

Guest Service & Retail

• Warmly greet guests and visitors to the flower shop, offering assistance and product knowledge in a polished, intuitive manner.
• Support sales of retail florals, small arrangements, gifts, and branded merchandise.
• Handle guest special requests—including same-day arrangements—by coordinating with the Floral Operations Manager.
• Prepare floral deliveries for guest rooms, suites, VIP arrivals, events, and internal departments.
• Maintain a Forbes-standard service presence: elegant posture, calm demeanor, and anticipatory communication.

Hotel & Event Support

• Assist with placement of floral pieces throughout the hotel’s public areas, spa, retail boutique, and outlets.
• Help with setup and teardown for small internal events (e.g., boardroom florals, meeting spaces).
• Support special hotel initiatives such as holiday décor, brand events, and VIP gifting.

Operational Responsibilities

• Maintain floral Studio cleanliness, including sweeping, wiping surfaces, organizing supplies, and sanitizing tools.
• Track basic inventory items (vases, ribbons, floral supplies) and communicate low stock to management.
• Ensure all floral coolers meet cleanliness, temperature, and merchandising standards.
• Assist with unpacking and organizing weekly floral shipments.

Pre-Opening Responsibilities

• Participate in setup of the flower studio, workspace layout, and organizational systems.
• Assist with unpacking and inventorying equipment, tools, smallwares, and opening supplies.
• Help create and refine SOPs for daily floral operations, cleanliness standards, guest deliveries, and coordination with Housekeeping and Guest Experience.
• Support all soft-opening events, test runs, and training exercises as directed.

Qualifications

• Previous experience in florals, retail, visual merchandising, or luxury hospitality preferred.
• Strong aesthetic sense and eye for detail.
• Ability to work with fresh flowers and follow floral handling best practices.
• Excellent communication and guest service skills.
• Comfortable working independently and collaboratively.
• Ability to lift up to 30 lbs, stand for extended periods, and work in cool environments.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand, bend, reach, and walk for sustained periods.
• Ability to safely handle buckets of water, floral boxes, and equipment up to 30 lbs.
• Comfortable working in cold storage rooms (floral cooler) for short intervals.
• Manual dexterity for arranging and preparing florals.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.