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Wisconsin Dells, Wisconsin, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.What you will have an opportunity to do:
Position Summary
The Food & Beverage Manager is responsible for overseeing the daily front-of-house operations at Dellshire Resort’s off-site restaurant Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards. The Food & Beverage Manager leads service operations, manages staff performance, supports revenue goals, and ensures a memorable dining experience that reflects Dellshire Resort’s commitment to exceptional service, quality, and guest satisfaction.
Essential Duties & Responsibilities
• Lead daily restaurant operations including service, staffing, and guest experience.
• Supervise front-of-house team members including servers, bartenders, hosts, and
support staff.
• Create and manage team schedules based on business levels and operational needs.
• Ensure service standards, cleanliness, and hospitality expectations are consistently met.
• Respond promptly and professionally to guest concerns or feedback.
• Train, coach, and develop team members to support service excellence.
• Monitor labor costs and assist with managing departmental budgets.
• Work collaboratively with the culinary team to ensure smooth coordination between front and back of house.
• Maintain compliance with all company policies, alcohol service regulations, and health standards.
• Assist with inventory, ordering, and cost control initiatives.
• Support special events, promotions, and high-volume service periods.
• Assist with pre-opening preparation and operational readiness for the restaurant.
Leadership Expectations
• Promote a positive and professional culture.
• Avoid participating in gossip or negative conversations and actively stop them when they occur.
• Address concerns directly and professionally rather than through other team members.
• Treat all Realm Keepers fairly and consistently.
• Maintain appropriate boundaries and avoid favoritism.
• Support company decisions and present a united leadership front.
• Hold team members accountable while also coaching and developing them.
• Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently.
• Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information.
• Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole.
Qualifications & Experience
• 3–5 years of restaurant leadership experience in a hospitality or resort environment.
• Strong leadership, team development, and guest service skills.
• Experience managing high-volume dining environments.
• Knowledge of POS systems and restaurant operational reporting.
• Strong communication, problem-solving, and organizational abilities.
• Flexible availability including evenings, weekends, and holidays.
Physical Requirements
• Ability to stand and walk for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Frequent movement throughout the dining room and service areas.
Work Environment & Schedule
This position operates within Dellshire Resort’s off-site restaurant environment and requires flexibility to support peak dining periods. The schedule includes evenings, weekends, holidays, and extended hours during busy seasons or special events. The Food & Beverage Manager is expected to maintain a strong presence during service periods to
support both guests and team members.
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.