At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Title: Food and Beverage Trainer (Fine Dining)
Salary: $80,000 +
Status: Full-Time or Part-Time
Shift: Varies
Monarch Casino Resort Spa in Black Hawk, Colorado, sits 45 minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA that achieve this designation. Boasting 23 floors filled with 516 luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 1,100 slot machines and over 45 table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.
As a family-owned business, we are committed to excellence in every guest experience. We offer exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm, welcoming acknowledgment every time you step through our doors. We focus on building lasting relationships with our guests and community, ensuring every interaction is hospitable and welcoming.
The Food and Beverage Trainer is responsible for developing, implementing, and maintaining training programs for Food and Beverage Team Members, with a strong focus on upscale and fine dining service. This position supports service excellence across the department by training Team Members on elevated steps of service, menu knowledge, wine and beverage standards, guest engagement, table maintenance, food presentation, and departmental policies and procedures.
The Food and Beverage Trainer partners with Food and Beverage leadership, Restaurant Managers, Room Chefs, and front-of-house teams to ensure Team Members are prepared to deliver consistent, polished, and memorable guest experiences. This role is hands-on and highly visible in the operation, providing classroom training, floor coaching, follow-up evaluations, and ongoing service reinforcement.
Responsibilities:
- Develop, coordinate, and deliver Food and Beverage training programs for new and existing Team Members.
- Train Team Members on upscale and fine dining service standards, including professional guest interaction, sequence of service, table maintenance, coursing, suggestive selling, and proper service etiquette.
- Support fine dining venues by reinforcing elevated service expectations, attention to detail, product knowledge, and professional presentation.
- Conduct hands-on training in dining rooms, kitchens, service stations, and other Food and Beverage areas to ensure standards are understood and consistently followed.
- Partner with Restaurant Managers, Assistant Managers, Supervisors, Room Chefs, and Food and Beverage leadership to identify training needs and service opportunities.
- Create and maintain training materials, checklists, tracking tools, guides, and other resources to support departmental consistency.
- Coordinate onboarding schedules and training plans for new Food and Beverage Team Members.
- Monitor Team Member progress during training and provide coaching, feedback, and follow-up support.
- Assist with menu rollouts, seasonal updates, beverage education, wine service standards, and food knowledge training.
- Train Team Members on proper use of POS systems, service tools, reservation procedures, side work expectations, opening and closing duties, and departmental communication standards.
- Reinforce compliance with company policies, health and safety standards, alcohol service requirements, food safety procedures, and regulatory guidelines.
- Observe service during operations and provide real-time coaching to improve guest engagement, accuracy, timing, and overall service execution.
- Support pre-shift meetings by providing training topics, service reminders, menu updates, and guest service focus points.
- Maintain accurate records of training completion, certifications, follow-up coaching, and departmental training progress.
- Assist leadership in developing Team Members for growth opportunities within the Food and Beverage department.
- Promote a positive, professional, and team-focused work environment.
- Lead by example and demonstrate Monarch’s service standards in all guest and Team Member interactions.
- Support department initiatives designed to improve guest satisfaction, Team Member performance, revenue growth, and operational consistency.
- Other duties as assigned.
Qualifications:
- Minimum of 3 years of Food and Beverage experience required, preferably in an upscale, fine dining, casino, hotel, or luxury resort environment.
- Previous training, lead, supervisory, or management experience strongly preferred.
- Strong knowledge of fine dining service standards, table service, guest relations, menu presentation, food and beverage pairings, and service etiquette.
- Knowledge of wine, beer, spirits, cocktails, food preparation, food presentation, and proper service standards preferred.
- Ability to train, coach, and motivate Team Members in both classroom and live-service environments.
- Strong verbal and written communication skills with the ability to present information clearly and professionally.
- Ability to work effectively with Team Members, managers, chefs, and senior leaders across multiple Food and Beverage outlets.
- Strong organizational skills with the ability to manage multiple training priorities and follow up on completion.
- Ability to provide constructive feedback in a professional and supportive manner.
- Must be detail-oriented and able to uphold high service standards in a fast-paced environment.
- Ability to obtain and maintain required food safety and alcohol awareness certifications.
- Computer proficiency required, including Microsoft Word, Excel, Outlook, and training documentation tools.
- Experience with POS systems preferred.
- Must maintain a professional appearance and demeanor.
- Must be able to work a flexible schedule, including days, evenings, weekends, holidays, and varied shifts based on business and training needs.
- Must be able to obtain and maintain any required licenses, certifications, or work cards.
Physical Requirements:
- Must be able to stand and walk for extended periods of time throughout the shift.
- Must be able to move safely through crowded dining rooms, kitchens, service areas, and casino environments.
- Must be able to use hands to handle, feel, carry, or operate objects, tools, training materials, and service equipment.
- Must be able to reach with hands and arms, bend, stoop, kneel, crouch, and climb stairs as needed.
- Must be able to occasionally lift, carry, push, or pull up to 25 pounds.
- Must be able to speak and hear clearly in order to communicate with guests, Team Members, and leadership.
- Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement up to USD 6,000 per calendar year.
- Growth opportunities available within department/company.
- Access the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays.
- Team Member Hotel, Retail, and Spa Discounts.
- Team Member Anniversary Recognition earn resort credit, vacation trips and more!
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.
