## **Our Mission**
[@loopfour](https://bookface.ycombinator.com/company/27817) is building workflow automation for finance operations.
Our software takes the manual, repetitive work off finance teams so they can focus on the decisions that matter. Automation that fits how a business actually operates, in the tools teams already use, with a full audit trail behind every action. AI for finance, without the black box.
👉 Apply directly at (we review direct applicants first)
You'll be the primary technical point of contact for customers: talking to them daily, understanding their finance stack, and translating what they need into working automation. You work Central Time business hours, fully remote, with occasional off-hours coverage for go-lives and escalations.
This role sits between engineering and the customer. You lead implementations, configure and import customer data, and stay accountable for every customer going live. Compensation is a fixed base plus an implementation success fee per customer go-live, so your incentives are aligned with shipping quality work, not demos or quotas.
When something breaks in production, you diagnose it, fix it, and feed what you learned back into the product.
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## **Role Summary**
We are hiring a **Forward Deployed Engineer** who is deeply technical, highly communicative, and comfortable working directly with customers every day.
This is a **remote, engineering-embedded role** where you will work closely with **core engineers and the founders**, while also acting as a **support engineer and technical partner** for customers.
You will:
* Implement customers end-to-end
* Own customer onboarding and data imports
* Communicate with customers constantly
* Turn real customer needs into shipped product
This is **not** a traditional sales role and **not** a ticket-only support role. It is a high-ownership execution role tied directly to customer success.
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## **What You’ll Do**
### **Customer Communication & Support**
* Act as the **primary technical point of contact** for customers
* Communicate with customers **daily** via Slack, email, and video calls
* Own customer issues from report → diagnosis → resolution → follow-up
* Provide hands-on **support engineering** for production issues and edge cases
* Clearly explain issues, timelines, and tradeoffs in **strong, professional English**
### **Forward-Deployed & Implementation Work**
* Lead customer implementations end-to-end
* Import and configure all customer data
* Translate customer requests into clear technical requirements
* Partner with sales during technical discovery and scoping
* Be accountable for customers going live successfully
### **Engineering & Product Work**
* Work day-to-day with **core engineers**
* Build customer importing tools used daily by finance teams and founders
* Work across the stack and touch real production systems
* Contribute directly to the codebase where appropriate
* Feed customer feedback back into product and technical direction
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## **Compensation Structure**
* **Fixed base salary** (stable, predictable)
* **Implementation success fee** paid per successful customer go-live
* Success fee is triggered when:
* Customer is live in production
* Implementation meets agreed success criteria
Incentives are aligned with **shipping, quality, and customer outcomes**, not demos or quotas.
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## **Working Hours & Environment**
* **Working Hours:** **Central Time (CT) business hours required.**
* Must be available during CT time to support customers.
* Fully **remote role.**
* Required for real-time collaboration with customers, engineers, and founders
* Occasional off-hours work may be required for go-lives or escalations
* Remote does **not** mean asynchronous-only — live collaboration matters
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## **What We’re Looking For**
### **Technical**
* Full-stack engineer, developer, or hacker
* Strong software engineering fundamentals
* Comfortable working with APIs, integrations, and production systems
* Able to debug real customer problems and ship fixes
* Writes clean, maintainable code
### **Communication**
* **Excellent spoken and written English is required**
* Comfortable leading customer calls independently
* Clear, calm, and trustworthy communicator
* Respects users and explains complexity without condescension
### **Mindset**
* Ownership mentality and high agency
* Comfortable with ambiguity and fast iteration
* Loves learning, building, and making decisions
* Titles matter less than impact here
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## **What We Value**
* Strong fundamentals and curiosity
* High ownership and accountability
* Comfort with ambiguity
* Clear communication
* Respect for users and craft
You do **not** need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.
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## **Why This Role Is Special**
* You will work directly with the founders
* Your work will reach real customers quickly
* Customer feedback will shape what we build next
* You will own meaningful parts of the product end-to-end
* You will help make every customer love the company
This is a chance to **build early, build deeply, and grow alongside a small team that cares about doing things the right way**.
If you want to look back one day and say _“I helped build that from the ground up”_ — this is that role.
We're hiring across multiple roles. See all open positions here:
Visa sponsorship is offered for this role.
