**Company**
Karumi is building a world where software explains and sells itself. We build AI agents that interact with real products in real time—joining video calls with prospects, navigating a product in a real browser, and delivering the “aha moment” instantly.
**Role**
We’re hiring a **Forward Deployed Engineer (FDE)** to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments.
This is a hands-on, high-ownership role for someone early in their career with strong technical instincts who enjoys troubleshooting and wants deep exposure to how modern AI products get implemented and operated in production.
**Location:** New York, NY (will consider candidates physically in the San Francisco Bay Are and in Madrid, Spain, particularly if open to relocation)
**What you’ll do**
* Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance
* Perform QA and troubleshooting to ensure reliability and a great end-user experience
* Adapt Karumi to different customer workflows, UIs, and edge cases
* Use lightweight scripting/automation to improve internal implementation tools and reduce manual work
* Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering
* Help define best practices for implementing and operating Karumi at scale
**What we’re looking for**
* 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering
* Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work
* Strong attention to detail and a quality-first approach
* Empathy for users and ability to translate real-world issues into clear product feedback
* BS/MS in CS/Engineering/STEM (or equivalent practical experience)
* Scripting, automation, or coding experience or willingness to learn
* Comfort working directly with customers in technical contexts
* Interest in AI-driven products and real-world deployments
**Why join**
* Learn a ton about how modern AI systems are built, deployed, and operated in production
* High impact early—your work directly affects customer success and product quality
* Fast-moving team where ownership and problem-solving matter more than titles
* Opportunity to grow into engineering, product, solutions, or customer-facing paths
Visa sponsorship is offered for this role.
